ServiceNow Community

Show Assignment Group Members in “Assignment to” Using Performance Analytics

Hi All,I am trying to display the members of an Assignment Group dynamically in the “Assignment to” field using Performance Analytics and Breakdown.What I want to achieve:When an Assignment Group is selected, the PA indicator should show all members ...

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Resolved! Not recieved follow up email for Swag redumption upon submission of #BuildWithBuildAgent

Hello communityfor the #BuildWithBuildAgent, I submitted the challenge, and posted on socials: Code Library_ Gaurav VazeI even replied with the comment: Re: Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge As per the instructio...

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ATF create a user step

Hi everyone,New to ATF and I need help better understanding this step. I created 3 steps with the “Create a User” Step 4: Open a New FormStep 5: Set Field Values If I want to add the created users to a field in my form that is of type glide_list and...

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Major Incident Management Process

How to maintain the "To" field in the email client template from Major incident?

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Need help in Nutanix compound Discovery

We are performing a Discovery Pattern for the Nutanix component using Prism Central. In the pattern, we pass the Prism Central URL, and during Step 5 we can successfully retrieve and see four cluster IP addresses. However, in Step 6 the pattern fails...

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After adding attachment category moving to none

when ever i am attaching the attachment/removing the attachment - the category field value moving to None. how to resolve this issue.

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Demand Management

Open Service Portal Page from Module Without Redirecting to a New Tab

Can I open a Service Portal page directly from a module in the main ServiceNow instance, without redirecting to a new browser tab or window?In other words, when I click my custom module, I want the portal page to load within the same window (like a n...

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Update Related List Based on Choice Fields

I have a form with three choice fields. When I select values in all three fields and click the “Search” button, the related list below the form should update based on those selected values.How can I achieve this in ServiceNow?

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Retrieve user approver field value in workflow approval-user activity

Hi all, I am creating an order guide, where requested for and approver information exists on order guide (instead of catalog item). I am not sure how to retrieve approver field value from order guide in workflow approval-user activity script, so that...

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why ans is returning null?

Script include:function onSubmit() { var g = new GlideAjax('validation'); g.addParam('sysparm_name','checkLength'); g.addParam('sd',g_form.getValue('short_description')); g.getXMLAnswer(getResponse); function getResponse(response){ ...

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knowledge Base User Criteria Based on Account's Sold Products and Custom Sub-Product Field.

We have a requirement to control Knowledge Base visibility using User Criteria based on the logged-in user’s account and the products sold to that account.Tables involved:customer_contact → Stores user and their associated account.sn_install_base_sol...

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How To Escalation of REQs, RITMs, and Sctasks

Hello, We are seeking an OOB or efficient way to escalate REQs, RITMs, and Sctasks?

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ServiceNow and SailPoint Identity Security Cloud Integration

I need to integrate with SailPoint for access requests.https://store.servicenow.com/store/app/28d1bfaa1ba46a50a85b16db234bcbe7the above store application I have installed.this is for ServiceNow and SailPoint Identity Security Cloud IntegrationNow i ...

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Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge

Our annual #BuildWith Challenge is back for the 4th year, and we can’t wait to see what you create using ServiceNow Build Agent. Build Agent is Now Assist’s agentic AI tool designed to do all the heavy lifting of building a fully featured Service...

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HR Task includes HR Case number

On our HRSD Support Center in the My Tasks page, there have been many requests to display the Parent HR Case number onto each HR task ticket. There are many use case where an HR Task will be assigned to a user who doesn't have access to the backend t...

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Case and Knowledge Management
Human Resources Service Delivery