ServiceNow Community

Previous field value not available in Notification on CMDB table (cmdb_ci_business_app)

Hi Team, I am working on a notification requirement for Business Applications (cmdb_ci_business_app) where an email should be sent when the Operational Status changes, including both FROM and TO values. Configuration details: Table: cmdb_ci_business_...

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How to create Edit button on Related List

Hi all, I want to add an edit button next to the new button on the related lists of this form. What configurations do I need other than UI Action for this to be possible? I know there are global edit options are those something I can use? How can the...

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Unable to See ‘Restart MID’ Link on Test Instance

Hello, We refreshed the test instance yesterday. The Mid Sever status is shows down and we would like to manually start the MID Server. However, the “Restart MID” option is missing from the related links. Could someone please advise how to make the “...

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Coaching Assessment

Hi everyone, We are testing the Coaching portion of ServiceNow Currently we are only going to use it through manual creation from the sn_coaching_assessment table. It's mostly an OOTB experience, except for some changes to the form layout. We've ad...

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is there any alternative in service now in using Universal request to generate incident and Ctasks?

instead of using universal request to generate incident and request from the chosen catalog item, are there any alternative simple app or method to approach this? as universal request leads to duplication of records to be filled and assigned to diffe...

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Response templates in SOW.

How can we add a response template in SOW in sidebar like we have agent assist and template

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Email Notification on click of button can we run any server side?

In a ServiceNow email notification, can we add a button that, when clicked, executes a server-side script? Requirements- Renewal Workflow via ServiceNowThe email must include an option to extend the variable value for another 15, 30, or 90 days. Wh...

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How to show mandatory fields on the pop-up when we clicked on UI Action?

In SOW Workspace, in the problem table, we had a state field as Assess and there is an UI Action as Assess when we clicked on that UI Action, a Popup is getting appeared in which it is asking to fill Assigned to field.. now I added one more field as ...

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Question on my request widget

Hello All,I have a requirement related to my Request widget. In the OOB widget, currently three column fields are displayed. I want to add two more columns: Stage and Created.Please guide me on what changes are required and which part of the widget c...

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Time zone on the user preference section

Hello Community, I am working with the Employee Center portal and would like to remove the Time Zone field from the User Preferences section. Could someone please guide me on: Which widget is responsible for rendering the User Preferences section in ...

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How do you configure the "Dashboards" template in UI Builder?

Hey guys! As the title says, I'm trying to configure a page, based on the out of the box Dashboards template. I get greeted by a "You don't have any dashboards yet" and I have yet to find any information/documentation on how to configure this. Let'...

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Ui builder

I have an exisiting dashboard in platform analytics.Can I call it in UI Builder??

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"Manually" Calculate Residual Value

The requirement from the business is to populate the residual value field of a hardware asset from a 3rd party system. Lots of good posts out there about how residual value is a read only field since it is calculated by the "Calculating Depreciation...

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Proper way to wait for Change Closed or Cancel condition

I am creating standard change requests dynamically in a Flow Designer flow in response to a user submitting a RITM. The flow is configured to wait until the change's state is closed or cancelled, and update / close the RITM accordingly. However, I ge...

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Best practice to send individualized emails for shared workplace reservations (WSD)

Hello Experts,We are reviewing how email notifications work for shared meeting reservations in Workplace Service Delivery (WSD) and wanted to get guidance.Requirement:In our scenario, a meeting reservation can be shared with multiple users. From a pr...

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