Dependency View of all devices connected to a switch or router

David Casper
Tera Guru

Fairly straightforward question which I'm sure will have a not so straightforward answer. 

Goal is to be able to look at the dependency view of a switch and see all the connected devices. Specific use case that triggered this post is the ability to pull up a switchand see all the cameras using it and in reverse, look at a camera and see what switch it's going through.

 

Right now that data seems to be somewhat captures either in the 'device neighbors' related list or a device shows a connection to a switchport, but a holistic view does not appear to exist. 

 

When looking at servers you can easily follow the paths and see what interface it's going through, but that is also viewing that from the opposite end.


Is this possible with discovery? Does service mapping have to be utilized? 

 

Thanks!

2 REPLIES 2

SiD2
ServiceNow Employee
ServiceNow Employee

Hi @David Casper,

 

Service mapping is used for service awareness and which infrastructure/application elements that comprises that service.

 

Dependency view is default available if you have discovery working. In your case you can open any one of the CI either switch or camera and click on the dependency view icon on the middle of the page at right end.

 

Once opened you need to explore the filters over there to be able to show all other related CIs. Also if you have any customization in the discovery, make sure you implement the relations b/w appropriate CIs so that it will be available in dependency view.

 

Please mark Helpful / Accept Solution so that it helps others with similar questions.

Thanks for the reply. Some of our NW devices are showing what we are looking for. You just have to change the dependency type to 'Physical Network Connection' within the dependency view. 
The ones where this is not working I'll be digging into further and most likely opening a SNOW case.