ServiceNow Community

Announcement card missing

Hi all,In my PDI i don't have the announcement card.How to configure it?I tried workspace configuration but i can't do it.My instance version is ZurichAny help,would be appreciated Thanks,Poonkodi

Question

Requesting DB View to allow reporting on related Project Tasks, Changes, and Outages

Hi Everyone,I'm new to working on stories and not getting the below requirement, can someone please help me on this:Requesting DB View to allow reporting on related Project Tasks, Changes, and Outages. An M2M table exists for Changes and Project Task...

Question

Servicenow assistance : raise query(case) through service now university help center

Recently, while scrolling through the community, I came across a question where a user was facing an issue related to ServiceNow certifications. Initially, the user had created their ServiceNow account using their company email address and completed ...

Question

Emergency Change - Request Approval UI action disappearing after few seconds ONLOAD

Hi All,The “Request Approval” UI action on Emergency Change is disappearing after a few seconds. This issue occurs for both new and existing Emergency Changes. As soon as I create new emergency change by filling the required data, the state is 'New' ...

Question

Why is g_scratchpad used in onSubmit Catalogue Client Script?

I've just been looking at the onSubmit below Catalogue client Script: function onSubmit() { // If we already validated, continue if (g_scratchpad.isFormValid) { g_scratchpad.isFormValid = false; return true; } // // get the ...

Question

How to create the relationship between the tables

Hi Everyone, How to create the relationship between these tables Project Task,Change Request,Outage and M2mChange, screenshot attached below: Thanks & Regards, Abbas Shaik

Question

Populate Catalog Item from Guided Self-Service with Dependent Category Fields

I am creating a Guided Self-Service playbook in ServiceNow with two questions: Category and Subcategory (dependent on Category). After the questions, the playbook opens a Catalog Item. How can I configure the Subcategory field to show values based o...

Question

How to create a role-based dashboard for Risk and Control reports?

Hello Community,I am working on a requirement where Risk Managers, Risk Users, and Risk Owners need to access a single dashboard that displays Risk and Control reports relevant to their roles.Currently, the Risk and Control reports already exist and ...

Question

Hide Price, Quantity, and Total fields on Approval (sysapproval_approver) in Service Operations Work

I am working with Service Operations Workspace and approvals related to Requested Items (RITM). In the approval record (sysapproval_approver), under the Request tab, there is a section “Summary of request being approved” that displays the columns Pri...

Question

How to add and remove values in list type field using flow

I have a requirement, there is a table in which i have a field called record _user of list type, i want to add user in the field using flow without removing other users and also if i remove any user through flow only that user should remove.Does any...

Question

ITSM Core Process Diagrams release on Now Create

As ITSM Now Create users would of noticed the process diagrams in the Process Guides and Workshop presentations are embedded images. To make life easier the diagrams for the following are released on Now Create as zipped Visio files Incident, Change,...

Article

Outbound emails marked as "Sent" but never delivered – No error, no retry, no Message ID

Hello everyone, We are currently facing a critical issue in our production instance and would like to know if other customers have encountered similar behavior.Problem Summary:We have identified multiple outbound emails that exhibit the following beh...

Question

identify HR service and its assignment group

Hi Community, i was asked to make a report to easily identify which Group is managing which HR service on the Dashboard. i've used "sn_hr_core_hr_service_assignment_group" table is this correct? or is there any other way to make it.also in sn_hr_core...

Question

Question Answer(question_answer) table is storing value in english.

Hello Community, I have a lookup select box variable which is refering to Choice table. The options of this variables are translated to different language . When user from japan is trying to raise case , they are getting all the fields and their opti...

Question

How to Resolve this issue 'Access to this content denied based on report_view ACLs.?

When i was trying to access on demand bar and pie charts on columns from list , it is displaying this error.Can someone please help with this?Thanks

Question