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Resolved! How to dynamically populate multi‑select rule options in a Catalog Item using data from an API

I’m building a Catalog Item where I need to pull data from an external API. I’ve already created the REST Message and HTTP Method, and I'm successfully able to fetch data of first 2 variables using a Script Include and a Catalog Client Script.My Cata...

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SNMP failing after Zurich upgrade?

Hi, I realized that many network devices are not being discovered due to SNMP credentials failing.Is there anything that I missed after Zurich upgrade? Maybe I should do something different or add anything in our MidServers? Thank you

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While executing a background script by impersonating as encryption admin, I am getting an errors

While executing a background script by impersonating as encryption admin, I am getting an errors like Couldn't decipher the stack trace resulting from the following JavaScriptException:java.lang.NullPointerException: Cannot invoke "java.lang.CharSequ...

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Email Watermark Updates Failing for Users Without Roles on Custom Task Table

Hi Community,I have a custom application in ServiceNow with a custom table that extends Task. Emails received are processed into this table, and ACLs currently allow only users with the 'ABC' role to edit records.In our business scenario, we also hav...

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VER1 - Removal of auto-generated ticket for "VER1 Wireless Network Scanning"

Hi,I have a requirement,Good afternoon, we have been receiving a ticket for network scanning that has been made redundant due to a system in the WAPs we use onsite. We would like to stop the creation of these tickets since they are redundant. I'm uns...

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CSDM ELI5 (Explained Like I'm 5) - Part 3

If you haven’t read Part 1 and Part 2, I recommend them so you know why Spider-Man is driving a Dodge Viper and why Goku keeps showing up uninvited, as well as what Spider-Man does for New York, what he does at home, and why the F.N.S.M. app is basic...

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What is this system property for? sn_wsd_visitor.visitor_inbound_email

Can anyone explain the use of this system property (sn_wsd_visitor.visitor_inbound_email), in practice? I can see from documentation:This property enables you to specify a generic email address to send or receive visitor requests.Type: stringDefault...

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How To translate input field text from Flow designer

I am currently trying to update the short description in the Requested Item table using a flow. Since our organization is bilingual, the text needs to be translated. I have tried using gs.getMessage, but it does not seem to be working as expected wit...

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Resolved! glide.approvals.restrict_delete not working

I set glide.approvals.restrict_delete to true but user with itil, catalog, or sn_request_write role are still allowed to delete. I have the out of the box ACL so why are the users still allowed to delete records.

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Why you should enquire about database footprint of an Instance

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, "ServiceNow has created an automated workflow to request the database footprint of an Instance via a Service Catalog which is completed using end-to-end auto...

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getting an error when doing oauth based authentication

Hi all getting below error of 'User Not Authorized' and 'Missing required API access scope: test' when doing OAuth based authentication. the bearer token used is correct because when i use an incorrect one, i get a different error. below is the oaut...

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Using Interaction or Customer Contact/Call Logs in CSM

Anyone have an insights they can share on how their enterprise operations uses interactions or a custom contact/call log to handle all interactions (calls, chats, walk-ups, phone, etc). My company requires our agents to create a ticket for every call...

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CSS Classes and Rules

Hi All, does anyone figure it out how to apply CSS rules in UI Builder and what they are for? ServiceNow Docs regarding this topic is a joke. Create custom style classes and rules • Australia Build or modify applications • Docs | ServiceNow Has anyon...

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Resolved! on change client script is not working on service operations workspace

on change client script is not working on service operations workspaceI need to auto populate the location, when caller is selected, but it is not working, please help me with thisfunction onChange(control, oldValue, newValue, isLoading) { if ((isL...

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UI action record skipped after instance upgrade

Hi All, UI action record was skipped after instance upgrade. And I can not click on it (Not accessible - its seems it is greyed out) How to resolve this issue. Thanks

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