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Each Variables are Showing twice on Variable Editor when a record is submitted from record producer

We have observed an inconsistent behavior with Variable editor on Native view in Zurich instance. When some user are submitting the record producers few records are getting effected (not reproduceable everytime) in following ways:1. On the variable e...

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CSA exam question clarification

In the CSA exam there was a question around a Manager not being able to see anything when they go to My Group Works (as he is the manager of the Network and Hardware Groups team)My view was that it was because he was not allocated to the Group. Howev...

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After Business Rule not operating after modification from Employee Center

I have two business rules. These business rules are supposed to be run after a user enters an item in the Employee Center portal. The first is an After Insert business rule that is supposed to run when the Requested Item is created. It is supposed ...

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Resolved! Field Shows on Employee Portal but Not In SOW or Platform View

Hello,I have Create Incident setup in our Instance. We modified it to add new Subcategories which is working fine. The ask was to have an additional field called End User/Persona Type (For IT Use Only) which I setup with a Select box. The field is on...

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Could not able to revert the flow (Flow Designer) to previous version from "sys_update_version"

Hello Team, I made a few updates to a flow in Flow Designer, but now I’d like to revert to the previous version due to some issues. I am in the correct scope and have the admin role, but I’m unable to revert to the previous version.I also tried using...

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Flow Designer

ServiceNow says we separate "Now Assist skills” from “AI agents” and then mixes up everything. Why?

Many of us know that ServiceNow separates “Now Assist skills” from “AI agents” each of them sits in its own tables.But what I came across is:1> There can be AI agents showing up in the Now Assist skills homepage which are meant for Agentic AI consump...

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SLA Timeline issue after Upgrade to Zurich

Hi team, After upgrade while we were testing some test scenarios we encountered a error : java.lang.NullPointerException: Cannot invoke "com.glide.script.GlideRecord.getViewDefinition()" because the return value of "com.glide.script.GlideElement.getG...

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running AI Agents in parallel

Hi, is there a method to make AI agents execute in parallel instead of sequentially? I've seen in one OOTB this can be enforced via instructions to LLM, but it's not working in my environment. Thank you.

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Resolved! Error when exporting record to PDF

Hello guys, I need your help. We have recently upgraded to Yokohama from WashingtonDC. We have a custom table that extends the task table. Our issue at the moment is when you try and export as PDF a record from this custom table. If you export the li...

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IRM Advanced Risk max, min, avg nad sum_calculated_ale

Does anyone know how these four fields for sn_grc_profile table are being filled? max_calculated_ale, min_calculated_ale, avg_calculated_ale and sum_calculated_ale. I found a script include that seems to do it but upon further analyzation and followi...

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Error when ingesting SBOM files

Hi all, I am trying to manually ingest SBOM files in my PDI. But every time I got this error:The format is CycloneDx 1.6. I get this error almost immediately. When I change the extension from json to my then ServiceNow tries to load it, but then this...

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Extending ITSM—From Tickets to Products With Low‑Code

ITSM is more than incident queues; it’s a product your employees use daily. With App Engine and Flow Designer, convert tribal knowledge into reusable actions, simplify request fulfillment, and enrich change workflows with automated checks. Standardiz...

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Change CSV separator

Hi everyoneI need to change the field separator in CSV files exported from Service Now via export set or from the list.I just tried seting the glide.ui.glide_list.separator properties but it doesn't work.Someone can help me? Tks,Giusy

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Micro certificationAssessment Simulator Task 3 - Create and Comment on a Record not validating

What is the exact correct answer to this task?

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What's new in Zurich: UI Builder

The Zurich release just dropped some serious power-ups for ServiceNow UI Builder—and this session breaks it all down. Join Maria Gabriela from the Agent Experiences team as she dives into what’s new, how to use it, and why it matters. Here's what we...

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