ServiceNow Community

Resolved! Duplicate software models created

Hello All,In my production instance, I have seen duplicates software models are created. There is no DMap attached to them.I understand when there is no match found in install table , servicenow create a new record with specific publisher, product, v...

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Playbook Activity Definition Questionnaire

Hi everyone!Currently i am working on a custom playbook for onboarding and i need to use some Questionnaire Activity Definitions. The problem i have is, that the Question input is not long enough to have our questions inserted. I treid to look at the...

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Viewing an article says - 'You do not have sufficient privileges to access this knowledge item'

Viewing an article says - 'You do not have sufficient privileges to access this knowledge item' Scenario and Reason - End users had bookmarked few articles. But those articles are retired and were not replaced.When the users opened those links post r...

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Load Quiz UI page is broken

Hi Team, Quiz designer we use has Load Quiz UI page and it must show list of quiz created, but its not showing. Only for admins its showing the quiz. How to check the feature in OOB instance i couldn't find quiz module in OOB

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Create new case page in Workspace

Hi Team, How we can make some changes in create case page in workspace. Like in my name drop down along with department ,id i must add country location, Whether it will be customization on ui builder level or any configuration case can be done?

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unable to open the sidebar discussion content

Hi, some users are unable to open the unread messages from the sidebar discussions.It's continuously loading but unable to open. For reference, we have attached the screenshot. Please help me out here, how to check further. Thanks in Advance,Sukanya....

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i have added the "Interaction realated record >task" related record but its not visible

Hello all,I have added "Interaction realated record >task" related record in the incident form but its not visible still on the related records if i go to inteaction and click on icreate incident and if one incident gets created then this related rec...

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How do we add reference qualifier for list collector in catalog item.

I have a list collector field in catalog item which is referencing the asset table called u_st_hsm. I have to populate fields on the list collector based on another variable in the catalog item called location_2 . I also need to add another filter f...

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Resolved! Remove Tab in HR workspace

Hi Team, I need to remove create interaction option in HR landing page. I have modified in sys_ux_page_property.LIST and chrome_tab and removed few values. The interaction is hidded but i still see the empty space which is clickable. {"contextual": ...

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Parent Change Request Schedule Date Change Not Cascading to Change Tasks – Conflict Issues

Hi All, We’ve noticed a recurring issue in our Change Management process: When the Planned Start Date or Planned End Date is updated on the parent Change Request, the associated Change Tasks do not automatically update to match the new schedule.This ...

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Resolved! List is not showing in History

Hi all, I am not able to see 'List' for the newly created table. I even check audit = true for some of the fields.

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Resolved! How to trigger a email notification based on current assignment group

Hi Team, case will create in different assignment group, so based on that current assignment group will receive the notification. Pls guide me on this

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Resolved! How to implement create knowledge Ui action for a custom table which is extending case table

How to implement a create knowledge OOTB Ui action for a custom table that extends the case table, also as of now the create knowledge Ui action is also not visible on the case form. How can I activate that on the case and custom table. I have activa...

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Trigger Data Certification for newly created CI

Hi,I have created a catalog item that for creation of Business application. Once business application is created, I want to trigger a data certification job only for that newly created Business application. Is that possible? Thank you

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How to make time zone editable for non admin users in employe center portal

Hi Team, As an admin I able to edit the Time zone(Screenshot 1). But I want timezone to be visible/editable by all ECpro users.(screenshot 2) will there be any specific role that needs to be assigned to user to make timezone visible and editable. Th...

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