ServiceNow Community

Why is the Catalog column empty in a RITM record even if I already set a Catalog in a catalog item

Hello devs,I configured the Catalog field on a catalog item and expected that when a request is submitted, the Catalog column (sc_catalog) on the corresponding Requested Item (sc_req_item) record would automatically populate based on that configurati...

Question

Show the checkbox that change between additional comments y work notes

Hello, I recently add the additional comments to the notes and it is not showing me the checkbox that change between the comments and the work notes:I already try to remove all the variables save it and add them again but the check box is still not v...

Question

Performance Analytics (PA) Fundamentals (Course) / Verify New Indicator on Dashboard

Hello,I'm doing the Performance Analytics (PA) Fundamentals (Course) and some tsask are for Performance analytics, Dashboards. But when I look for them in the instance provided I cannot find them, I have tried to look in the apps and plugins but is n...

Question

Predicted Skipped Records

Hi Community,Can actions be taken on Predicted Skipped Records? If so, could you please explain how? Thanks

Question

Resolved! Label All ServiceNow Outbound Email Notifications with the wording 'Private and Confidential'

Label All Outbound Email Notifications with the wording 'Private and Confidential' Dear ServiceNow Community Colleagues, I have a customer requirement, whereby the company wants all Outbound Email Notifications sent from ServiceNow, be labelled with ...

Question

Workspace - Column personalization

Hi All, In workspace, I'm facing 2 issues:1. Column personalization is not working properly. whenever I add a column using column edit button, added column don't appear in the list immediately. It appears after refreshing the page or clicking refresh...

Question

Third-Party Risk Management > Inherent Risk Questionnaires (IRQs) and Risk Tiering Assessments

Tiering Assessments and Inherent Risk Questionnaire (IRQ) help organizations apply the right level of due diligence based on the risk a third party poses by defining the scope and aiding in prioritization. These tools are essential in building a scal...

Article

Capture Software Usage Data in Third Party Platform

Hi everyone,My company is using SAM Pro and integrating with a third‑party platform to collect EUC data (laptops, software installations). This platform also provides execution duration for software, which we want to use as software‑usage data in Ser...

Question

メールが送信されません

いつもお世話になっております。昨日の21:00ごろからServiceNowインスタンスから送信されるはずのメールが送信されなくなりました。sys_emailテーブルにレコードは作成されるのですが、すべてのレコードでTypeがsend-readyになっていてsentになりません。send-readyのメールを送信させる方法を教えて下さい。よろしくお願いいたします。

Question

Ways of data integration between ServiceNow and SAP and how do I go about differentiating them?

Anyone who's been long enough within the Integration space can relate intimately to the saying of ‘There are many ways to skin a cat..’. There are multiple approaches to the same problem statement of data connectivity between two systems, with terms ...

Article
ERP Canvas
Workflow Data Fabric
Zero Copy Connectors
Zero Copy Connectors for ERP

how to call/ show the custom widget on the workspace or on dashboard

Question

IT Service Management (ITSM) Implementation Simulator

In the IT Service Management (ITSM) Implementation Simulator course I cannot seem to work with newly created ITIL, SD and Grpmgt (Group manager) users, i cannot assign to roles since the roles tab does is not available, do I log in as admin?

Question
Problem Management

De-duplication template scripted condition

Hi all, I'm confused on how the condition script is applied for a de-duplication template. Since the script is supposed to return an array of sys_ids of the de-duplication tasks, is the condition script used to actually assign the tasks to this templ...

Question

Hiding a particular group in assigment group filed in incident form

how to hide a particular in group in assignment field in incident form, even when any group member tries to fill in assigned to field, the group shouldn't populate in assignment group field

Question

Selecting group on Sprint Planning or Sprint Tracking boards

I am a member of the multiple Agile type groups and when trying to move between groups on the Sprint Planning board, a group I originally worked with is selected and all sprints & backlogs are visible. I have recently been added to another Agile type...

Question