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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by jordancbaron Community Exclusive: Save $400 on Your Knowledge + CreatorCon 2026 Ticket Hey, Community! Being ... Read More Posted by Pooja Gupta1 Announcing the 2026 Best Employee Experience Contest 🚀 The 2026 Best Employee Experience Contest Website is N... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
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Community activity

KB - FEEDBACK TASK ASSIGNMENT

Hi Team,I have a requirement like below, AC1 - Given that I am a knowledge user (ITIL )When I navigate to the Portal, and view an article in the ABC  Knowledgebase and select an article rating of 2 or below AND I submit feedback with a reason selecte...

  • Question

I have to create inbound action.

Hi,  I have to create Inbound Action. 1) Create an inbound action to accommodate email coming from portal@remota.com to servicenow's mailbox2) This RITM catalog item name would be Device Unlock Request, short description of the RITM upon creation wou...

  • Question

Custom flow for KB

Hi Team, I have a requirement like, When an  particular KB ( say Known Error KB) article is published, it goes for first approval to the Ownership Group (or KB Manager if none), then for second approval to the Test security group, and is published on...

  • Question

Unable to see any changes on Incident Form

function onSubmit() {    var ip = g_form.getValue('ip_Address');    if (!ip) {        return true;    }    var ipRegex = /^(25[0-5]|2[0-4][0-9]|[01]?[0-9][0-9]?)\.                   (25[0-5]|2[0-4][0-9]|[01]?[0-9][0-9]?)\.                   (25[0-5]|...

  • Question

unable to see any changes on Incident table

function onSubmit() {    var knowledgeFlag = g_form.getValue('knowledge');    var knowledgeArticle = g_form.getValue('knowledge_article');    if (knowledgeFlag === 'true' && knowledgeArticle.trim() === '') {        alert('Please select a before submi...

  • Question

Type and Order of BRs

I want to make sure , I'm not missing something that is obvious. I have a scoped app that  has 4 business rules, Script is correct on these. Its only become issue based on type of BRs and I want all of them work in Sync by setting them to correct typ...

  • Question

In Output screen unable to see any script

var gr = new GlideRecord('incident');gr.addEncodedQuery('sys_created_onONToday@javascript:gs.beginningOfToday()@javascript:gs.endOfToday()');gr.query(); Can anyone please tell me what is wrong with this script

  • Question

Query ACL Behavior

Hello,We're attempting to replace a Reference Qualifier with a query_range ACL to filter Change Models (chg_model table) globally, but the ACL isn't working as expected.Current Setup (Working):Reference Qualifier on the chg_model field filters based ...

  • Question

Walkup Experience - question how to book an appointment in the past

Hi everyone, I have a valid business requirement to record an appointment that has already taken place (for example, for documentation or reporting purposes). Is there any way to handle this scenario?Thank you in advance for your guidance, Victoria 

  • Question
  • Walk-Up Experience

Resolved! Duplicate Error Messages in workspace

I have a server script that triggers an info/error message at the end. In workspace the error/info message alert is showing twice.I have confirmed that the script is only running once. Any ideas on what might be causing it? 

  • Question
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