ServiceNow Community

Resolved! Multi-Relationship Configuration Between Lead, Opportunity, and Quote Management

ServiceNow's out-of-the-box (OOB) functionality supports a one-to-one relationship between Lead and Opportunity, and between Opportunity and Quote. However, our business requirement involves creating multiple Opportunities from a single Lead, and mul...

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Need some Info/Help on the Skills Table

So we want to add the Skills field to Catalog tasks so mangers can assign to staff based on their current skill level. We like the ones under the Technical Skill level (table: cmn_skill_level) and while I was able to configure that list view to show ...

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Generate PDF Report with selected fields directly without creating attachments

I am trying to generate a PDF report from a Incident Form.I tried creating a view and generating a dynamic URL, it is directly downloading into PDF but all the related records(SLA) are also included in the PDF document.I have tried another approach u...

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How to discover PKI certificates

Hello ITOM World, There are couple of threads and document - Certificate management. Unable to conclude are we able to discover certificates as out of box using Discovery ?? is there an OOB pattern / prove available? ORthere has to be custom pattern ...

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AWS Cloud Discovery - Scanning the Decommissioned Service Accounts

Hello, We are facing an issue where our AWS Discovery schedule is scanning the retired service accounts. Cloud team has shared the logs where the ServiceNow IAM user trying to assume roles for Retired service accounts. They have confirmed that the a...

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Azure Discovery Service Graph Connector OR ServiceNow Cloud Discovery

Hello ITOM Experts, For discovery what should be used and more meaningful ?ServiceNow Cloud Discovery ORService Graph Connector I know the Midservers needed for normal where as SGC does not. But which method is more meaningful in terms of Data ???? W...

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How to access file from file path

Hi All,one Team everyday they will place file in shared folder. so to get that file From run commander when I place "admin\Servicenow\majaordata\import\" , it will take me to Import folder , there are multiple files. Now I would like to access specif...

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CSA Fundamentals - Missing practice lab instructions?

Hi everyone,I'm working through the CSA Fundamentals module and it mentions that I need to complete some hands-on practices, but I can't find the instructions anywhere in the course materials.Has anyone else encountered this? Am I missing a link or a...

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Attachment Upload Not working for Guest User in Public catelog form

Hi everyone, I am trying to allow Guest users to upload attachments on my Service Portal.Here is what I have done so far:1.Created a custom widget that includes attachment functionality.2.Set the system property glide.attachment.role.3.Reviewed and a...

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Restrict the choice visibility to a group of people

Hi All, Need one suggestion that, On the employee center portal, I configured the enhanced request filters. In that i added a custom filter definition called 'Request type' and in that i configured all the tables in the associated Request filter co...

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CSA

Hi Community people,I recently attempted the ServiceNow Certified System Administrator (CSA) exam using the company-provided coupon. Unfortunately, I was not able to clear it this time, and I’m feeling quite low about the result since I had prepared ...

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Job Haunt

How to get a job in servicenow as I have a career gap ?

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CWM Kanban Board - header labels missing

Hi, Have you ever experienced this behavior?(Screenshot 2025-11-10 at 14.05.57.png) This is how it should look like, and also did before an upgrade to Zurich.(Screenshot 2025-11-10 at 14.18.08.png) This is how it looks like now. Observed issues :- he...

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Set default dashboard by group?

I'm working on transitioning our teams over to Service Operations Workspace and have been asked to look at Dashboards. When clicking the Dashboard icon, the SOW always defaults to the IT Agent Dashboard. I have been asked to change the default dashb...

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ServiceNow & Twilio SMS: Real Time Alerts with Notify, Flow Actions, and AI Summaries

ServiceNow & Twilio SMS: Real‑Time Alerts with Notify, Flow Actions, and AI Summaries Introduction: Bringing Communication to the Next Level Keeping everyone in the loop during an incident or outage can be difficult—especially when email inboxes ar...

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