ServiceNow Community

Resolved! MS SQL discovery cerdentials

Hi Team, Can anyone tell what credentials to be setup for discovering MS SQL DB instances . The DB Account are Windows Authenticated based . We have Windows Service Account . So what has to be set up specifically for MS SQL piece ? or do we not need...

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I want to grant users read permissions on the “cmdb_ci_service_discovered” table.

I want to grant users only read permissions for records in the “cmdb_ci_service_discovered” table. They do not need permissions to create, update, or delete records. I assigned the “sn_cmdb_user” role to the user, but when opening the list view, it a...

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Visibilty of records based in group membership

Hello community experts,I have a question. So here it goes, I have a case table with multiple cases, Now I want members from assignment group with prefix "LEGAL" should be able to see the cases that belong to their service 'service = Legal request' ...

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How to show the last 90 days of incidents in the Recent Incidents link (User Widget)? Question:

The requirement is to display incidents from the last 90 days in the Recent Incidents link within the Record Information contextual side panel of the User widget.Currently, the OOTB (Out of the Box) configuration shows incidents from the last 7 days....

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Discovery Credential Types

Hello ITOM Experts, What type of credential needs to be set as we have all Windows AD Authenticated and SSO for infra devices.Meaning Storage, MS SQL, SCCM, All are AD Authenticated. So NO JDBC (for SQL DB)NO CIM for StorageNO JDBC for SCCM So If I ...

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Incorrect Label name for the palo alto firewall table

Hi Servicenow Team, I am new to Servicenow and don't know how to reach servicenow directly if any issues are their in the System so, am reaching out to community instead.We are on Xanadu upgrade and I have observed a small difference on the Label of ...

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When Service Management Core Plugin become licensable?

We are wondering why the com.snc.service_management.core plugin is licensable and what is the license history?

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FSM WO task Form dates

Is it possible for me to set below dates in past. I got a use case where I need to put some sibling tasks in past since these are been completed in recent past its associated tasks are still work in progress. Scheduled travel startScheduled startEsti...

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Tokyo

Ui Action with Script Include

Hello,I have created a UI Action called "Resolve Infraction" that is being used in Workspace. The UI Action has the condition of: new x_mtbr_ebs_sip_0.EBSSIPUtils().canViewResolveInfraction(), which is just identifying when the user can see the UI A...

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Resolved! Send notification at RITM level

I need to trigger a notification when a customer comments in a RITM particularly one that is pending approval. Ideally it should send the notification to the 'Assigned to' however we do not use 'assigned to' or 'assignment group' at the RITM level,...

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Attestation of Service Maps

I'm wondering if it is possible to add a table to the attestation policies in data manager.I want to have Map Owners in the Mapped Application Service table re-certify their maps on a regular basis and since that table extends from Service Instance i...

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with Single ITIL role can reports ? If yes if ITIL user create reports also can edit his reports?

with Single ITIL role can reports ? If yes if ITIL user create reports also can edit his reports right?

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Flow not triggering anymore, action's definition is missing

I have a flow which seems to have stopped triggering at a specific day. I used to trigger on a case update and worked perfectly, until it didn't.When I test the flow an manually enter a case ID which should have triggered the flow it works fine, but ...

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How to redirect from List page in workspace to Classic view record

Hello All, I have created a custom workspace with a List Page Template. I have configured the lists I want to display and they work well.My problem is that when I click on a record link I want to display the record on the classic view, I'm not sure ...

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Email client Template

In our case there is one DL from which the email is triggered within that DL, there are multiple DLs that received email but there is one DL that doesn't received email.My problem is that i cant find the DL i need to add that one DL so it can receiv...

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