ServiceNow Community

Translate sys_id to DisplayValue from template Standard Change Task fields

Hello all, I have built the functionality that shows the comparison between a Standard Change Template Task record and the previously approved Standard Change Template Task record. Here is what the data looks like: {"ok": true,"proposed": {"task...

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WHY convert existing NLU based virtual agent topics to LLM based?

We have around 500 NLU based virtual agent topics.Customer is asking us to migrate all of them to LLM based topics. I am not getting clarity on WHY to convert existing NLU based virtual agent topics to LLM based? What benefit will I get if I convert?...

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I built a Chrome extension for ServiceNow admins - Sourdough (graphs, monitoring, etc.)

Hi everyone, I’ve been working with ServiceNow for nearly 13 years (since Aspen) and, like most of you, I’ve spent way too much time juggling tabs, waiting on slow queries, debugging ACL's, and trying to piece together what went wrong. A few months b...

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Live on ServiceNow : On Demand

Live on ServiceNow is an interactive event series to help you adopt, deploy, and accelerate success from your ServiceNow products. Join us for live events to learn what's new from ServiceNow, get the latest pro tips, and connect with the ServiceNow ...

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Query on IBM License Metric Tool (ILMT) integration with ServiceNow

Hi All,Currently the IBM License Metric Tool (ILMT) integration is done with the ServiceNow, but it is not up and running, I got PEM certificate from IBM team, how can I upload the certificate into ServiceNow without effecting existing configurations...

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🚀 How to Enable Shopping Cart & Wish List in ServiceNow Employee Center

By default, “Add to Cart” and “Add to Wish List” options are available in the Service Portal but not in Employee Center. If you want employees to add catalog items to their cart or save them for later, you need to enable these features manually. Her...

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Employee Service Center
Human Resources Service Delivery

how to add Info Message to List Action Assignment in Workspace

Hi,This is my List Action Assignment, the functionality is working find but im trying add g_from.addInfoMessage('hi') but nothing is happening.How can I add info message so it will be visible to the user in List view.function onClick() { var che...

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Can we dynamically show "position in queue" to user in virtual agent

I have configured the queue count during a live agent transfer in the Virtual Agent and displayed it as a system message using the script below. However, I am looking for options to dynamically track and update this count in real time. Is there a way...

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Agent Chat
live agent chat
Virtual Agent

swp shopping cart visible

When ordering catalog items on swp, I cannot add items to my shopping cart.What settings do I need to make to display the add to cart button?

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Health Log Analytics (Zurich): Ingest Power BI Activity Events via MID Server without Azure Log Anal

I’m looking for expert guidance on configuring ServiceNow Health Log Analytics (HLA) to ingest Power BI Activity Events directly into ServiceNow without using Azure Log Analytics, as Azure Log Analytics is disabled at the organization level and canno...

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Resolved! I understand that ServiceNow has a side door function/feature that can bypass SSO. Does anyone know how we can activate the side_door.do feature with a local account?

I understand that ServiceNow has a side door function/feature that can bypass SSO. Does anyone know how we can activate the side_door.do feature with a local account? The user/tester will have the ability to login through entering the “TestUser” user...

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Connect
Service Portal

Capturing 95th Percentile from Performance Analytics

Hi Team, I am using service now as my case management system. Where I have a field named duration which stores the case duration. I am working on a project that I need to identify the trend of the case durations by plotting trend line as a dashboard ...

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Resolved! Best practice for HRSD governance

First time doing a full HRSD implementation for a client, and having a hard time understanding the best way to allow the HR Admins ability to create, administer, and maintain all the HR Services, templates, groups, record producers, flows, etc. for t...

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Summary Artigos/Posts publicados nas redes 2025

Navegando no Mar de Recursos Técnicos do ServiceNow — Artigos, Blogs, Vídeos e Podcasts em Destaque Minha jornada no ServiceNow começou lá por 2017–2018 e, desde o primeiro momento, fiquei profundamente impressionado com a comunidade. A vasta troc...

Article

Getting error in Change Request Flow Designer

Hello Team,Recently we are facing a Flow Designer Error for Change Management Module.The error is "Value of field record is not a GlideRecord"In the Flow Designer we are just updating the Approval Field to Approved, but it is failing.Please find the ...

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