ServiceNow Community

Version field is empty in knowledge articles

Hello,I have the necessity to give some users the permission to checkout and edit knowledge articles in my instance -the problem is I've noticed that most of the articles in both my developer and production instances have their version field empty, s...

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Now Assist skill: Doc to Voice Agent

HiDo we have any Out of box skill " Doc to Voice Agent" in servicenow?

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hide script on script include

Hi community, do you have insights on how to hide the script section in script include for a particular script include? Only certain role can view the script.

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Catalog Item in Workspace Prefills Old Record Data When Opened from Different Records

We are opening a Record Producer from an agent record in the Configurable Workspace using a client-side UI Action.The parent record sys_id of the agent is being passed and used in the on load client script in the record producer to prefill a variable...

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Information - Nextthink Servicenow integration

Hi All,I have a requirement to configure Nextthink- Servicenow integration for1. Auto ticket creation based on next think issue alert.2. Self service portal, when a user tries to raise an issue, one click solution should popup relavant to summary/iss...

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is it possible to display catalog item based on the users belonging to particular assignment group

There is a requirement from customer where they want catalog item variables visible to two assignment group and for each assignment group there will be changes in variables. for example : Assignment group A and Assignment Group B if member of assignm...

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User unable to see the service operations workspace page

When I checked, the user is able to access the SOW page in the Dev and Test environments. I compared the roles across all three environments, and they appear to be the same. However, the issue is occurring only in the Production environment.Even afte...

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File type not permitted or mime type does not match the file content

If you receive this error when trying to upload an attachment, it means that you have passed the extension file validation in the system property: glide.attachment.extensions but you are not passing the MIME validation (an extra security validation)....

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Service Mapping Roles

Hello Community,I am beginning a Service Mapping implementation and would like some guidance on the roles required for different stakeholders:Dev/Ops Teams – Roles needed to use service maps effectively for troubleshooting and impact assessments.Serv...

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List and Filters

I'm having trouble with List and Filters. I believe I am supposed to have 10 rows with "Critical-1" as a priority, but I have only 8. Any assistance would be greatly appreciated.

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Resolved! How to dot walk RITM variable in report

Hello Everyone, I want a report that shows the submitted catalog item details. In that catalog item, I have two reference variables user and group. I am able to get the variables in the report, but I want to dot-walk the reference to retrieve the ema...

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CAd exam tips

today i did my CAD exam and it seems like i almost got it:Does anyone have tips where to focus on regarding the ebook, questions, etc ? if i score 70% or above on the managing applications part i should pass, rescheduled for this saturday

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Resolved! No results returned from Script Include when called from Client Script in Declarative UI Action

In my scoped app I have created: Declarative UI Action implemented as client script (for SOW) and client callable Script Include. However, I see that the function which should be called from the GlideAjax (reopenForProblemAjax) is not even called and...

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ITSM Starter Pack

Hi All,Can you point me to the resource which contains starter packs for ITSM Implementation for a greenfield project. I remember there were starter packs in excel format which are stories for implementation. They were really handy for an earlier pro...

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HRSD Lifecycle Event – How to Trigger a Catalog Item from an HR Template?

Hi everyone,I’m working on an Onboarding Lifecycle Event (HRSD) and I need some guidance on the correct architecture.We have a requirement to create separate tasks in the lifecycle event. These were previously part of an Order Guide but are now bein...

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