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Community activity

Script not working as expected

I am trying to create 3 reports,1. To show servers that are in scope (Operational status = operation AND install status = installed, Environment=Production) (Count 1424)2. Servers that are in scope mapped to a application , (used sysId is one of and ...

  • Question

SPM Course

Hello, everyone!Iniciating my learning at the platform, please, witch course about SPM will be more important to make at the first time? Thank u!

  • Question

Contextual Search results in email

Hello All, I got a requirement where I need to send an email to Requester once the HR case is submitted for any COE. I have created the Notification and calling Email Script as shown in below screen shot.I could see Contextual search results are show...

  • Question

Redirecting to the same page on click of Ui action

Hello Team, I have written the below code to show the Confirm message based on Assignment group the message is showing fine for both if & else conditions in client side but when it takes if condition it's showing the confirm message   and when tasks ...

  • Question
  • Problem Management
  • Service Catalog

Playbooks in Project Workspace: Guided Project Execution

Playbooks in Project Workspace   A Playbook is a guided framework that walks project teams through key phases and activities across the project lifecycle. It acts as a structured guide to ensure critical steps are completed, helping maintain governan...

  • Article
  • project workspace

Using Playbooks for Project Gate Checklist

Currently we still use excel for our Project Gate Checklist and have always been looking for a better solution. Having just read the 'Playbooks in Project Workspace: Guided Project Execution', I was wondering if this could be used for Gate Checklists...

  • Question

Request item assigned to me email notification issue

Hello All  In the beginning of last year, I created an email notification to be sent out to Assigned to agent whenever a RITM ticket is assigned. it was working fine until couple months ago (with Zurich update), whenever the RITM ticket is assigned o...

  • Question

filter a list of records based on another variable

i have 2 variables below in my catalog item: variable A: building codevariable B: asset code variable A is a lookup select box based on another variable once variable A is selected, a list of values for asset code will be displayed based on the selec...

  • Question

Resolved! Workflow Data Fabric and GRC Indicators

We have started hearing about Workflow Data Fabric as a way to use external data for analysis in the platform without having to copy the data into the platform itself, our current approach. Has anyone experimented with WDF when it comes to GRC and co...

  • Question

SAM Pro reconciliation not bringing in new entitlement.

We are running Yokohama with SAM Pro.  I have a publisher with two software models.  I retired the older entitlements and added the new entitlement tied to a renewed contract.  The old entitlement disappeared from the workspace, and the new entitleme...

  • Question

How to automate multiple models error while entitlement upload ?

Client has two companies , suppose both are using same software for example Visio online plan 1 so I want to show the consumption company specific so what i did is i duplicated the software model for visio plan 1 and on one model kept a short descrip...

  • Question

How to only reconcile software on Installed devices

HiI've had a look on the forums and found a few posts but these do not align with what i'm attempting to achieve so wondered if anyone else had come across similar issues.Across our desktop estate we have a number of devices in various states includi...

  • Question
  • SAM
  • Software Reconciliation and Compliance

Map Dictionary fields in UI Builder and Update the record

Hi, In Service Operations Workspace, when an approver rejects a request, two custom fields (Rejection Reason and Rejection Details) are shown and captured and are choice fields. The same fields should also be visible and auto-populated in the approva...

  • Question
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