ServiceNow Community

How to know the configuration of Automatic populate of TO email address

Hi Community, When I open the ticket-related emails and select ‘Reply’ in Outlook, the ‘To’ field is automatically populated with a default email address. Could you please advise where this configuration is set or how we can review it?@Ankur Bawiskar...

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Role Inhertience

So what we are trying to do is when ever we add a user to a group. It shows all roles assigned from that group as inherited as true.We are trying to see where exactly is the script which sets this inherited as true and we need to make that to false e...

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In the "Request Opened" email how to add particular user in "To" for one of the catalog item

I have a requirement to add specific user to the "TO" in the "Request Opened" email for one particular catalog item based on the value of the variable. It should not effect notifications triggered for other catalog item. @Ankur Bawiskar

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Rejection Comments are not updating in the noification

Hi Team, Rejection Comments are not updating in the notification Notification: Comments added in the notification, but comments are not showing the Rejection notification

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Populate all the users selected in "requested for" in requested for email id variable in servicenow

Hi Community, Here my requirement is , for a catalog item "requested for" should allow multiple selections, if they select 4 users all those 4 users email id should get populate in "requested for email" . I have written script include and on change c...

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Delegated developer access and source control

Hi all, Can anybody point me in the right direction for which role is needed for the delegated developer in ServiceNow Studio to get access to source control create branch, switch branch etc. As admin I can easily do the same:

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Scrolling down to form field in workspace

Hi Experts, I am using workspace and I want the case form to be scrolled down to the closure code field as soon as user clicks on resolve button UI action. Is there any possible client side method to do this?

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Populate only required groups

Hi Community, For one of the catalog items, we have a variable named "groups", and the available choices for this variable are maintained in the question_choice table. The variable type has been set to List Collector, with the List Table configured a...

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Need to change the status & substatus in RITM , once approver approve the request through outlook

Hi Community, This was the notification created on "sc_Req_item" table . So , here whenever user click on the link from body to approve through outlook mail, then it should automatically change the sub status in ritm . How it is possible here ? plea...

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Download the XML of 1 Lakh+ records from list view in servicenow

Hi Community, I want the excel of all the tickets that are created in the years of 2025 , they are 1 lakh + records. Can anyone please suggest how to download it in one excel sheet. @Ankur Bawiskar Regards,Tulasi

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how configure the ESG entity

hi i am facing issue in entity type and entities i want name field as entity in my metric definition but by default it is taking email as entity field how to configure it

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Unified experience for fragmented scoped apps

Hi team,We have built scoped applications for different processed using FSO as base framework. For all the scoped applications, we have specific workspaces built & is being used by user community. As number of processes increased & user community cro...

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CI record is wrongly mapped in Vulnerable Item record

Hi Team, in the Vulnerable item record the configuration item is wrongly mapped which is IP switch class. But actually, it should be mapped with the CI (Server class) in the detection record against the same VITs.

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Extract all PDF content in one field

Hi, I have use case Where I have to compare 2 pdf attachments for matching content and return matching score. I have implemented AI agent with prompt. It identifying 2 attachment and getting base64 data to compare by decoding it. its working for smal...

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Deleting Attachments in Vendor Portal of TPRM

I am working on a TPRM project. When a supplier uploads an attachment using the vendor portal, there is no option to delete that attachment. any suggestions? see attached

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