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How do I trigger an email once a task completes when I submit a catalog item request via flow design

Let me provide more detail.I need to schedule a task to run weekly at a certain time on a certain day that go's to an\ assignee to complete some work. Once that work is complete and the task is closed, I need to send an email to a manager to let the...

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cmdb questions

Hi All, i trust this email finds you well.1) i have a request to track ports used by the db instance (sql, mysql, mongodb, etc). I noticed there is a field called "TCP ports" which is a string field and can store multiple port numbers separated by a ...

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Is container VR a prereq to updating to the new ServiceNow developed WIZ integration?

We already have the WIZ developed integration installed and running, and want to update to the ServiceNow developed integration but I am confused whether container vulnerability response is a prerequisite. We are not currently licensed for Container ...

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How are records in SCCM when servicenow CI is set to retired? are they deleted so that import never

We want the computer object in SCCM to be deleted when the CI is set to retired in Servicenow. want to know how is this managed generally?

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ServiceNow Achievement's transfer to linkedIn

How can my Training Badges and Achievements be reflected on my LinkedIn profile?

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Resolved! Business Rule to Close Catalog Tasks when the parent Requested Item is closed automatically via API

Hi, I have been tasked with creating a business rule that will close associated catalog tasks when the parent RITM has been closed via an API Integration.I was wondering if anyone had ideas around the best way forward, whether there is something sim...

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How to resolve a PDF truncate situation because of some lengthy description in the PDF

When generating a PDF using the Generate PDF UI Action, the preview correctly displays all the expected information. However, the final PDF omits some details. The issue appears to stem from one of the Description field entries, which is quite long a...

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Preparing Your Data for Success: A Practical Guide for ITSM Leaders Beginning Their AI Journey

For many ITSM leaders, the first question on the path to AI adoption is a familiar one: “Is my data ready?”. It’s an understandable concern-after all, traditional machine-learning systems demanded massive datasets and rigorous data hygiene before any...

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How to Set Up Calendar Invites for Outlook Using ServiceNow

Introduction: Creating calendar invites for Outlook through ServiceNow can significantly streamline the scheduling of meetings and events. This guide will walk you through the steps to set up an iCalendar event and trigger it via email notification u...

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Interactive Filter is not working on a dashboard for some users

I have a dashboard where the Interactive Filter was working fine. Since an upgrade some users noticed that the interactive filter is not showing any information to select. The message says "No records found". in the Interactive Filter. But if I go st...

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MID Server Upgrade During Patching: Why Your Change Window Needs to Be 5+ Hours

MID Server Upgrade During Patching: Why Your Change Window Needs to Be 5+ Hours A Real Production Incident: How Manual Restarts Caused 2+ Hours of Yo-Yo Behavior Author: Selva Arun (Meena Arun) | ServiceNow Rising Star 2024 & 2025 Published: Dece...

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MID Server | Upgrade | Patching | ITOM | Best Practices | Change Management | NOC | Troubleshooting | KB0696937 | KB0596459 | Heartbeat | Maintenance Window | Yo-Yo Behavior | Production Incident | Healthcare

Resolved! calling script include in report

i tried in following way but when i RUN report 0 records where displaying, when i run same script in background script i am getting desired out put after printing. Please suggest. please find my screen shot and script as below

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ITSM without CMDB

If you have been in ServiceNow ecosystem for a long time, you already know that CMDB is true digital foundation for the success of ServiceNow project. Whether it is ITSM, IT asset management, GRC or Security operations, CMDB is critical success ...

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Incident Management

is it possible to add a list collector to the incident form?

I want to create a new further category field in the incident form which contains a list of choices the users can select from based on the category software but the user should be available to select multiple at the same time. Is it possible to use l...

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UI action Button to create Workorder

Hi everyone,I have a usecase where I need button to create work order. I see we have context menu to create work order, can I make changes to it directly and make it button and make customization on it where when I click that button I get message onc...

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