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ServiceNow Exchange: Platform Academy: AWF - Fair and Intelligent Ticket Distribution Across Teams

Help Allocate Work is a platform agentic workflow that empowers supervisors and agent managers to distribute work fairly, intelligently, and at scale — without the limitations of manual or rules-based approaches. In this session, we'll explore h...

Event
Academy
Virtual
Webinar

Orca Security for Vulnerability Response Plugin Update to 3.3.0

Hello All, Need some advise on the Orca Plugin Upgrade. We have been on 3.2.0 and it was working as expected, but when we updated it to the current version, everything that is related to the Orca scans fell apart like the count on the VUL scans star...

Question

Risk Workspace in the Risk Management Workspace

The IRM: Risk Management Workspace is a role-based, single-pane experience built on NowExperience UI for risk professionals. Introduced in the Rome release, it lets risk stakeholders view risk posture, execute assessments, monitor KRIs and KCIs, mana...

Article
Compliance and Risk
GRC
Integrated Risk Management (IRM)
IRM
Risk Management

Platform Analytics migration "Use custom formatting" defaults to true

Hello everyone, I am working with Performance/Platform Analytics and I am trying to use more of the latter. Therefore I have started migrating some of our dashboards, but it defaults the "Use custom formatting" to be set to true. This is very frustra...

Question
Performance Analytics
Platform Analytics
Zurich

Missing "New" button on Tasks Page Configuration [sn_grc_workspace_task_page_config] for Custom Work

Hi everyone,I am currently working on a custom GRC workspace (mygrc) and I am trying to set up a specific Tasks Page Configuration for it.Current State:My custom workspace is currently pointing to the Compliance Workspace task page configuration.I ne...

Question

IH-ETL Guided Setup Step 6 - Copy Mapping

How to Copy (Duplicate) Feed Overview The Copy Feed (also referred to as “Duplicate ETL Transform Map”) feature in IntegrationHub ETL allows users to create a new ETL transform map by cloning an existing one. The new map inherits the full mapping c...

Article

USEM - Release Highlights and Upgrade Information

IMPORTANT: For Unified Security Exposure Management (USEM) Migration Guidance refer to Essential Information: VR to USEM Upgrade Guidance ServiceNow Unified Security Exposure Management (USEM) is the next evolution of Vulnerability Response. ...

Article
Unified Security Exposure Management
USEM
VR
Vulnerability Response

Performance Analytics Breakdown Relations not working

I've created an Automated Indicator for Daily New Calls. I've created 2 breakdowns:Site Agent: the elements are the desk agents. I'm able to see each agent with their number of calls.Hour of Day: this is a scripted breakdown using a bucket group. Thi...

Question

Resolved! business rule which checks all the fields mandatory are empty or not

I want to write a business rule where the condition is: Status is progress In the script part I want to check whether the mandatory fields are empty or not. If empty it should show popup that "Please fill the mandatory fields" then update the mandato...

Question

Risk Response in IRM Risk Management

Risk Response in ServiceNow IRM is the structured process that kicks in once a risk assessment is complete and the residual risk exceeds your defined appetite. It's the "now what?" step where your team decides whether to mitigate, avoid, transfer, or...

Article
GRC
Integrated Risk Management (IRM)
Risk Management

KB categories importing by using Transform map

Hi Team, We are trying to load the knowledge base category in servicenow by using transform map. Record is getting created in ServiceNow but the parent id is empty. Could anyone please help me resolve the issue.

Question

How to use GlideAjax?

I have a task - When a user selects a Caller on an Incident form, the system should fetch the caller's department from the serverand populate a custom field on the form without reloading the page. Design the solution using a client callableScript Inc...

Question

How to Retrieve Caller Name in Fix Script (GlideRecord)

How to Retrieve Caller Name in Fix Script (GlideRecord) Hi everyone,I’m working with a Fix Script where I’m querying records from the incident table using GlideRecord.I want to retrieve the caller’s name (display value) from the caller_id reference f...

Question

Claim Your Developer Passport Badge!

You Showed Up. Now Claim Your Badge. Developer Passport week is officially underway, and if you're planning on tuning in, watching the streams, and leveling up on everything Australia has to offer, you've earned something for it. Using the...

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SN Nerds guide to Creating Custom Fulfilment Step Types with inputs for Catalog Builder

Catalog Builder comes with three fulfilment step types that can be used to create your own fulfilment process in a low-code workspace. Fulfilment steps covering basic use cases It is possible to create new fulfilment step types to exten...

Article