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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by laurentapia Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge Our annual #BuildWith ... Read More Posted by AudriA Your #BuildWithBuildAgent Guidebook is Here. Hey ServiceNow Community! We can't wait to see what you create in our #BuildWithBui... Read More Posted by Earl Duque Your Pre-Challenge Guide: #BuildWithBuildAgent starts November 12 The Build with Build A... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
Popular Posts Posted by Patrick DeCarl1 Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights shreedevin Specialist Building “Simply Thriftify” with Build Agent . My Journey in the #BuildWithBuildAgent Challenge
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Read More Its_Azar Specialist Top 10 ServiceNow Tables Every Developer Should Know 1. sys_user – The Users Table This table stores all us... Read More Its_Azar Specialist Understanding Time-Limited Roles in ServiceNow Giving permanent roles for short-term tasks increases security risk and leads to ro... Read More Its_Azar Specialist Building Secure and Scalable Custom Apps on ServiceNow 1. Security Starts Day One Treat security as a design ... Read More Hanna_G Specialist 🚀 Agile Card Labels: Automatically Reflect Story Status in the Agile Board In Agile development w... Read More Juhi Poddar Specialist Step-by-Step Guide to Contributing to Hacktoberfest Level 1 Code Snippets In this article, I’ll ... Read More Prasanna_Patil Specialist Groups, users, location creation using Service Bridge Hello All, Can some one confirm me if we can create Gr... Read More mayankkumar Specialist ServiceNow CSA Discounted Voucher Hello community,-------------------------------------------------------------------... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online REMINDER: Register Today for the 2025 Indiana SNUG Hosted by Melissa Romolto 13 Nov, 2025 06:00 AM PST Event Details Online What’s shaping the future of customer and employee experiences Hosted by Maria Reyes 13 Nov, 2025 08:00 AM PST Event Details Online Register Today for the Nebraska SNUG! Hosted by aditibansal2581 13 Nov, 2025 08:00 AM PST Event Details Online Live on ServiceNow: Service Operations Workforce Academy Hosted by Lolita Honkpo 13 Nov, 2025 08:00 AM PST Event Details Online Live on ServiceNow: Service Operations Workforce Academy Hosted by Lolita Honkpo 13 Nov, 2025 08:00 AM PST Event Details Online Live on ServiceNow: CMDB Data Foundations: Set the foundation for AI-ready IT operations Hosted by Lolita Honkpo 13 Nov, 2025 09:00 AM PST Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Resolved! Knowledgebase Average Article rating

Hello,Has anyone done stats on the Knowledgebase Average Article Rating?Looking online for ideas on how to produce this report and could use some ideas. Thanks in advance. 

  • Question

All KAs and their average click rating

 Where do you find average click rating to show in a list report? We have a requirement for a list report showing  all the knowledge articles by their KA Number Short Description (title), Category, Can Read / Cannot Read, Country ISO, View Count Aver...

  • Question

Improve knowledge coverage and search experience with AI Search Analytics Dashboard

Application owners struggle with not having enough visibility in search traffic trends to be able to improve their users’ search experience. They need to understand if their users are satisfied with the app and able to find the content and answers th...

  • Article
  • AI Search
  • Multiple Versions

Now Assist - Assist Consumption Control At Developer Level

Hi All Need some idea/Features if Available. Scenario: Need to Develop VA Topics which will use LLM not NLU (Now Assist n VA). Team of Developer will do this. Let Say D1- Developer1D2 - Developer2  How Can we control the Assist Consumption Developer ...

  • Question

Knowledge Reporting

How to create Knowledge based reports that can effectively manage the currency, utilization and overall health of Knowledge within my organization.

  • Question
  • Knowledge Management

Quick Start Guide for Strategic Portfolio Management

Welcome to the Strategic Portfolio Management (SPM) Quick Start Guide  If you're just starting your Strategic Portfolio Management journey, then you've come to the right place. This     Guide Overview:   Here’s an overview of the topics we will cover...

  • Article
  • Strategic Portfolio Management

What is the service portal equivalent of 'sysparm_item_guid'?

Hi, everyone. My use case is as follows. I'm creating a record producer that will generate a HR Case (sn_hr_core_case). The user will be able to add attachments using the standard attachment paper clip. The customer wants me to check (onSubmit) that ...

  • Question

Dynamically setting multiple values to List Collector variable in ATF

I have seen few questions around how to set multiple values dynamically to list collector variable in ATF for catalog item or record producer. Consider you have a catalog item with 2 variables: 1) Requester: Auto-fills with logged in user 2) Users Gr...

  • blog
  • Automated Test Framework
  • Scripting and Coding

Deacticate ACL with readonly protection policy.

I need to deactivate or modify the OOB ACL rule with readonly protection policy...Did anyone faced this type of issue or suggest me how to overcome this..Information message - "This item is read-only based on its protection policy." Due to this i can...

  • Question

Introducción: La seguridad comienza en la sesión

Introducción: La seguridad comienza en la sesión   Leia em português.   Garantizar la seguridad de su instancia de ServiceNow es una tarea continua, y el Centro de seguridad de ServiceNow (SSC) es su panel para esa misión. Uno de los elementos de cum...

  • Article
  • Threat Intelligence Security Center

O365 integration provider detail error

I'm trying to get the Office 365 integration working for a customer so that they can use it for policy redlining, but when they attempt to upload a document to a policy text they're getting an error about the provider detail being configured incorrec...

  • Question
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Announcements

Service Bridge will be renamed for the 2026 Australia release and will maintain the same functionality.

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