ServiceNow Community

Knowledge Centre Editor source

Hi, Based on your requirement to align with corporate identity I was wondering if anyone knows how to access, format the editor properties in Knowledge centre, i.e., Limiting the font options, padding, alignment, etc. Setting criteria for H1, H2, H3,...

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Creating new SPM budget types

Hi all, Does anyone have experience with customising and introducing new budget types to the project_funding table? We have received a new financial requirement to add two new types of OPEX Budget to the project_funding table. BAU Opex - ongoing po...

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Best Practices
Cost Management
Project Portfolio Management

why i cant edit the flow 'Auto Close Resolved Cases' ?

Hi, im admin user but i cant edit this flow, why?

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Workspace button modification issue

Hello All,I am new to the workspace feature.I am trying to modify a buttons behavior and need help.There is a new button to open a new procurement case in this list view. When we click new there is a box to select a case type to open a new case. I w...

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How to make Activity Tab in Service Portal to show and update only additional comments

Hi,When I create a record from the service portal Im being redirect to page id='ticket'. Under this page i have the OOB Activity Tab. When I add a comment there, it being added to the work_notes instead of additional_comments, how can i change that i...

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ARTICLE - Custom Attachment Visibility Before Upload (UI16)

Hi everyone I had a requirement where users need to choose the visibility of attachment(s) before uploading them. RequirementWhen a user uploads attachment(s) from a record (e.g., Catalog Task):Ask the user who should see the attachment(s)Based on t...

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How to Set Secondary Owner to AD Group in Active Directory through ServiceNow Flow

We’re implementing an automation in ServiceNow to create Active Directory groups and assign ownership. Our goal is to set both the primary owner (“managed by”) and the secondary owner(s) at the time of group creation.What works: Creating the AD group...

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Guidance Required: Move Request and RITM to On Hold Instead of Canceled on Manager Rejection

Currently, when the manager rejects the approval, the Request and RITM are automatically moving to Closed Rejected / Canceled / Closed Incomplete, and the RITM is also getting canceled. I understand this is OOTB behavior.However, as per the client re...

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How to Add VIP visual indicator for “Requested for” on RITM (similar to Incident Caller VIP)

Hi Team,I have a requirement to visually highlight VIP users on the Requested Item (RITM) form. RequirementOn the Requested Item [sc_req_item] form:Field: Requested for (requested_for)If the selected user has VIP = true (in sys_user.vip):Show a VIP i...

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Red Hat Linux BYOL

Hi All,Zurich release:We have per socket entitlement for RHEL Server and also RHEL Virtual Data Center.We also have Linux servers being discovered in Google Cloud that have Cloud License Type BYOL. These servers are correctly listed in the key values...

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Resolved! Are CAS-PA and CIS-PA the same certification?

I am a Business Analyst, and I am planning to pursue the CAS-PA certification, as it aligns well with my role. However, when I search the ServiceNow Credentialing Program Guide (https://www.servicenow.com/services/training-and-certification/journey/...

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How to Set Secondary Owner to AD Group in Active Directory through ServiceNow Flow

We’re implementing an automation in ServiceNow to create Active Directory groups and assign ownership. Our goal is to set both the primary owner (“managed by”) and the secondary owner(s) at the time of group creation.What works: Creating the AD group...

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Auto generate PDF of RITM with related list and attach to the RITM itself

I want to auto generate a PDF whenever the request is completed and auto attach the PDF to the actual RITM.The PDF should contain all variable information along with the Approver related list

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Show the overall price of cost of servers per model

We have one report where we need to show the servers with their specific overall price per model. So far, with exploring the Platform Analytics, I still can't sum the cost for each model group. A colleague of mine suggested that I should try indicato...

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What role should ServiceNow Auditors have?

What is the standard approach to provide roles to Auditor and what roles has to be provided who can read the data for audit management?

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