Closed Vulnerable item reopen when new detection found

@chrismcdevi  @tkrishna29  Vulnerable items in closed state are not re-open when the new detection is found against the same ci in Rapid7 integration. Even it matches the condition in "DetectionBase" script include to have the substate of "fixed" and...

• Question

Convert and populate date of String type to the Date type field using field map script(transform map

Hi Everyone,I need script for Convert and populate date of String type to the Date type field using field map script(transform map).Thanking for your response in advance.

• Question

Doucment_ID is not displaying value

Hi,  I want to update the 'Applies to record' field so it corresponds the Department.  As you can see the Department has a name but Applies To Records = empty.      When looking at XML, however  these 2 fields have same sysID, so they should point to...

• Question

How can I hide the State choice on RITM forms?

Hello Everybody, I need to hide the “Closed Skipped” state choice on the RITM form.Will hiding it at the form level affect historical records that already have this state?I tried a UI Policy with g_form.removeOption('state', 7);. It hides the option,...

• Question

Audit Issues - Install status vs hardware status

I'm having an issue explaining in layman terms why service now chose to apply hardware status of stolen out of the box for missing/absent assets in asset/cmdb. I have supplied the breakdown of how asset state and substate relate to hardware status bu...

• Question

Hacktoberfest 2025 Review: Purpose Scales

  We kicked off this year’s Hacktoberfest with one goal: build with intention, contribute with impact. The results tell the story: thoughtful work, higher engagement, and genuine community spirit across the board. Hacktoberfest 2025 showed that when...

• blog

what are the step by step configuration to be done in servicenow for workday Soap oauth 2.0 integrat

• Question

Migrating from MID-Based ACC to MID-Less Setup with ITOM Cloud Services

Introduction As organizations modernize their IT operations, reducing infrastructure overhead and embracing cloud-native architectures has become a top priority. In this journey, one of the most impactful shifts is moving from a MID-based Agent Clien...

• blog

How to add custom stages to RITMs but using catalog builder

Dear Team, am using Step based request fulfillment flow in catalog builder and have built a catalog item, on RITM I see that the flow stages are as follows    Service fulfillment process (Completed) ,     Closed Incomplete (Skipped),     Comp...

• Question
• Service Catalog

Instance Open

How long time in hours for instance ready to use ?

• Question

Convert and populate date of String type to the Date type field using field map script(transform map

• Question

Change verbiage on the service portal

 Hello, I want to change a phone number on the service portal.  I see how to make branding changes, but i am unsure of how to edit existing wording.  I am trying to change a phone number.  A screen shot is attached.  Thanks!       

• Question

Strategic Portfolio Management Professional Usage and optimisation

How can I determine the actual usage of the Strategic Portfolio Management Professional subscription purchased in ServiceNow? Which tables should I reference for this data, and what approach should I take to optimize license allocation and reduce ove...

• Question

How to create a Test Incident and access that via API

I'm new, and wants to know How to create a Test Incident and access that via API.Kindly share the steps 

• Question