ServiceNow Community

workaround for custom table creation

There is data in an xl sheet containing branch information. Currently, the support team is manually entering this data by referring to the Excel sheet. The business wants to automate this process. What is the best solution without creating a custom t...

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create a report to display the number of catalog item created(sc_req_item) for each month .

Hi All, Can you guide me to create a report to display the number of catalog item created(sc_req_item) for each month in the coloumn and rows , in the row list of each catalog item should display and coloum only total should come

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Flow Design

i am creating a flow design when incident is create then if incident is not solved in 1 hour then send an email to assign and this will be again and again until incident will be resolved

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Domain Separation Learning Suggestion

Hello everyone,I am starting to learn about domain separation from scratch. If anyone here has prior experience working with domain separation, I would really appreciate it if you could share any useful learning resources—such as YouTube videos, docu...

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Resolved! Access Control

When multiple ACL rules match the same table and operation — one grants access while another denies — what is the outcome?

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Edit UI action visible but greyed out for all users (workspace view)

How can I get rid of the Edit UI action which is visible but greyed out - attached screenshot for reference.steps to reproduce:got to service operations workspace click open incidents from list

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Resolved! how to check if the filed is modified

I need to add the condition in the UI policies that I need to run the script when the field changes not onload of the form, how to achieve this?

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Use of multiple Incident forms

We have a group that would like to have there own incident form rather than using the default incident form. They have a different set of questions and process which is the reason for the 'Ask'.I understand that best practice is for everyone to use a...

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Domain Separation Learning Suggestion

Hello everyone,I am starting to learn about domain separation from scratch. If anyone here has prior experience working with domain separation, I would really appreciate it if you could share any useful learning resources—such as YouTube videos, docu...

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Seeking Guidance on automating ServiceNow reporting

Hi All,I am seeking your guidance on automating ServiceNow reporting, as we are currently managing it manually in Excel on a weekly and monthly basis.Although we have developed several high-level dashboards that present key metrics in scorecards, gra...

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Issue with CI Identifiers

Hi All, We are using the out-of-box CI identifier ‘Hardware Rule’ on the cmdb_ci_hardware table. The priority 1 identifier entry is product_instance_id, and priority 2 is cmdb_serial_number, with criteria based on serial number and serial number type...

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If members of a group rejected the approvals, still task creates

Manager approved, if approved then group approval, if members of group approved, then create task, if members of the group rejected, still task creates.Any idea or tips are greatly appreciated.-abrouf

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Mandatory Fields in Incidents

Hi folks. Quick question on mandatory fields in Incidents. Is it possible to use conditional logic to make a field mandatory on Incidents? For instance, if the category is application, then make the service a mandatory field.

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child level gear icon not working with default view and working on parent level

Hi Folks, Table having default view on parent level and child level but on child level grear icon and 3 dots afetr name of column are not editable on table and its working fine on parent level also table header click for configuration is not working....

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ServiceNow: Lifecycle information for Hardware Model

Hello friends, We are working to build the dashboard to correctly reflect the lifecycle status of owned hardware models so that proper action is taken. For this lifecycle information, we are dependent on ServiceNow's content service. But do we know f...

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