ServiceNow Community

Resolved! Geolocation tracking not working at set frequency – only updates on task actions

Greetings,I am working with the out-of-the-box geolocation tracking feature in ServiceNow. I understand there are two ways data can be recorded in the geo_history table:When saving or updating a record derived from the Task table (e.g., Work Order Ta...

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December 2025 enhancements to Employee Center (Pro)

We are excited to announce the December 2025 release for Employee Center. Below are the key new features and enhancements made in the December 2025 store release: Simplified, Side NavigationNavigation AnalyticsApproval Assistance Agent for REQ/RITM...

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SAM Pro and BigFix for End User Devices?

Has anyone implemented SAM Pro using the HCL BigFix Service Graph for end user devices? I've read elsewhere that it doesn't support pulling software usage OOB and there doesn't seem to be any OOB capability to leverage CSD 2.0 for automated reclamat...

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CSA Certification Mock Test

Hello All, Can you suggest some sites or articles where I can practice / do a mock test before appearing for CSA exam. Thanks,Atul

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Reapply Lookup Rules UI action not reapplying all VITs

Hi, We recently updated our VR plugin to 26.5.3 and I have noticed that the reapply lookup rules UI action on the discovered items table is not updating all of the VITs that it used to.We have a process for unmatched/unclassed CI's where someone goes...

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Dispatcher workspace - workforce assignment group

Hi, On the dispatcher workspace, within the workforce tab, I can see that only team managers can select the assignment. 1. Who or which role enables selection of one or more assignment groups? We would like to expand this to the dispatcher team.2. Ho...

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Want to Reschedule my CIS-DF CMDB -CSDM from Test center to Online

Hello Team,I have schedule exam for DF -CMDB CSDM but now I want to change from Test center to Online.How I can do that ?Br,Saurabh

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Called Client Script Returning Undefined

Hello, everyone. I'm having an issue with an implementation of a solution for my client. I have been tasked for a form to compare the company of a user on the form with another company listed on the form itself, and to make certain fields read-only ...

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Flow Designer action "Ask For Approval" -- send approval req to manager of group?

I am familiar with building flows that send approvals to groups. However, I have a request from a customer to send an approval to the manager of a group. I'm not seeing anything in the Flow Designer GUI that would do this, and my queries to co-worke...

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Flow Designer

SAM Pro License Quesion

Hello, If customer has 100 SAM Pro licenses means, we can use to pull SW data from 100 devices OR 100 software's list in any number of devices? Regards

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What are Outage Records? What is their use (with use case if possible)?

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Adobe E-Signature with ServiceNow

Hi All, Anybody has implemented the e-signature with adobe sign in ServiceNow. Our requirement is to send the pdf for e-signature to the signees in the catalog variables and get the signed document after that. Has anybody implemented the same, then k...

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Resolved! In VR: When would you use SLAs rather than Remediation Targets

Hello, We have the API integration with Rapid 7's InsightVM and are ready to set timelines on vulnerability remediation. We have 4-5 tiers for remediation timelines and I'm trying to determine if we should use SLAs or Remediation Targets. It seems l...

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Vulnerability Response

HTML command not working in Custom action input

I created a REST API for Jira, I'm trying to add HTML command for the input action 'Description' like below but when I see the result in Jira I see the HTML command not working. Also I added space to each field in Description in the Action inputs see...

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How to notify customers on agents work orders?

Hi Community,I wanted to notify customers on tracking work orders. And there are in-built notifications on category field service. So, how to trigger those or how can I configure customer notifications on tracking process of work orders?Can anyone he...

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Tokyo