ServiceNow Community

Using Table API GET method on wf_context is not showing correct table name in response

When I use the Table API via rest api explorer on the wf_context table, the response is as follows: { "result": [ { "ert_outlier_workflow_actions": "b69c7e18eb532100ec9a82810206fea4", "parent": "", "return_value": "", "timezone": "", ...

Question

how to switch view from ui action

Hi All,How we can directly switch to a particular view from a ui action? Tried few scripts but not working as expected.// Redirect to newly created record with view var url = '/u_email_client.do?sys_id=' + response + '&sysparm_view=genai_stand...

Question

Virtual Agent Dashboard (under Conversational Analytics)

I was trying to see a way to enable the 'Virtual Agent Dashboard' under the 'Conversational Analytics'. I read somewhere that some plugin needs to be enabled for Virtual agent dashboard, but not able to get the actual plugin or steps to enable it W...

Question
Performance Analytics
User Experience Analytics
Virtual Agent

Did Anyone Receive the ServiceNow AI Summit Bengaluru Confirmation ?

Has anyone received the invite for the ServiceNow AI Summit in Bengaluru?I had registered and was put on the waiting list, but I haven’t received any further emails yet.Just checking if anyone here has already received a confirmation email.

Question

Does adding a new record under Application Registry for oAuth needs a license

Hi,Please confirm if i create a new oAuth record under Application Registry requires license? RegardsSuman P.

Question

Stories not visible in Sprint Tracking

I have added stories in a sprint. When I tried to view the Agile Board, I can view stories in Sprint Planning, but I cannot see any stories in Sprint Tracking page. I checked both the owner and user have necessary roles. Stories visible in Sprint Pl...

Question

How can I restrict a catalog item to only be visible for a specific user group in ServiceNow?

I have a catalog item that should only be available to the HR team. Right now, it’s visible to everyone in the Service Catalog. What’s the best way to limit visibility so only HR users can request it?

Question

Regarding service now csa certification vouchers

Hi everyone, I am preparing for the **ServiceNow CSA certification** and planning to take the exam soon. The certification voucher cost is quite high for me. Is there any possibility to get a **discounted voucher, promotional code, or any official pr...

Question

How to track all scripts , Ui Actions , Ui plicies when I click Save in sc_task SOW form?

Hello,Could you please help with this topic?When the “Assigned to” field is empty and I click “Save”, it should normally display an error message, but that is not the case. How can I track any executed code or policy that might affect this behavior?...

Question

How to wait for a flow based on the variable's value provide from the RITM

Hi,I am currently working on a scenario in Flow Designer and have run into an issue. I want the flow to wait until a value is provided in the subcategory variable. Here’s the use case:The flow creates a task for a particular business function.In the ...

Question

variable editor is not visible on approval form

Hi,I am working on a requirement where I need to display the Variable Editor on the approval form. When I open the RITM, the Variable Editor is visible and all variables are displayed correctly. However, it does not appear on the approval form.I have...

Question

I need to activate in workspace - escalate case in retail store case inquiry

Hi Team, In CSM workpsace I need to add UI action - Escalate case , which have retails case inquiry application RSI record I need to add escalate case button , How i can achieve this in workspace

Question

Resolved! CMDB health simulator (Vancouver) Task 13 configuring remediation

Hi All, After spending hours learning and Practicing the CMDB Fundamentals im feeling stuck at the Task 13, Task is to configure Remediation , i have used all the hints and done the below steps:1) creating workflow2) creating the remediation rule3) r...

Question

After posting the worknotes they are still on the worknotes field Custom Declarative action

Hello All,I have created one delarative action called Resume and when we click on it it should open a popup with worknotes field as mandatory field.everything is working fine all the things.One glitch here when i cliekd on resume and provided worknot...

Question

ServiceNow Display issue (Banner) post Zurich Upgrade

Dear All, One of the issue reported by the user in our ServiceNow Environment which currently upgraded to Zurich last month .Issue was the description details are missing in the incidents in the My requests/Closed call sections in the Service portal....

Question