ServiceNow Community

Create new empty attachment, with no content

Hi.I am trying to create a new empty file, with no content, but the following method only works if content is filled.Does anyone have any idea of how can I get it, please? var attachment = new GlideSysAttachment();attachment.write(grTask, fileName, '...

Question

Can we utilize ServiceNow's public videos for internal training?

Hello, seeking input from the ServiceNow team - is it ok to reuse videos like the ones linked below as official training for our account? I'd assume yes, as they are available for download from the Vimeo platform, but I wanted to check if we need any...

Question
Platform Analytics
training

Major incident resolved created a problem but also reopens the same incident

Hi there, There is an out of the box process where when a major incident is resolved, a problem record is created (via the subflow Major Incident Playbook - Create a Problem from Incident). That is okay but what also happens is that the same major in...

Question

ITOM Discovery and HAM licensing

Hi,We have a large number of HAM licenses and a small number of ITOM discovery licenses too. Now, when HAM Service Graph Connectors discover end-user devices, then with assets CIs in the computer class are also created. Now, because the ITOM discover...

Question

ACL required for users to view show_schedule.do?

Hi,We have a blackout calendar that can be accessed via https://<instance>.service-now.com/show_schedule.do?sysparm_type=blackout&sysparm_include_view=monthly,weekly,daily,oldtimeline for users with the schedule_admin role. We want to allow other peo...

Question

How to automatically attach employee’s Collect Input responses to the related HR Task in LE

Hi Experts,I am working on HR Lifecycle Events where one of my activities is a Collect Input HR Task (Direct Deposit Setup).When the employee submits their input, a record is created in the asmt_assessment_instance table. My requirement:Once the empl...

Question

CMDB Workspace without Menu items

Why is CMDB Workspace without any menu items? Instance is OOB and CMDB Workspace just installed but appears without menu items.

Question

How to set a default GroupBy for a related list in Hardware Asset Management Workspace?

Description:We got a simple requirement where we need to add a default GroupBy functionality to the Planned Assets related list under a record in the Hardware Disposal Order table. But for some reason, it is challenging our team and we are now stuck....

Question

Resolved! Multi row variable set (MRVS) not visible in catalog task

Hi all, I have a catalog item with a MRVS (called u_tokens) and I want to display it in the corresponding RITMs and SCTASKs. Before it was ok, but after the upgrade from New York to Paris, the MRVS is not displayed in the SCTASK form. After some inve...

Question
Service Catalog

Workday RaaS socket timeout on flow designer

We are working on integration with WD to pull employees information, using the Report as a Service (RaaS)In flow designer, we are using REST step to pull JSON file with all the information.the REST call is configured to save the response as attachmen...

Question

Need help with an email inbound action script

I am trying to create an inbound action. It should take the username from the subject line and submit a Catalog Item in the name of that user. It should check the u_employee_type field of the user record. If the value is Employee, it should generate ...

Question

Resolved! Enable auto-numbering for asset tag on Software entitlements

Hello All, we need to auto-number the asset tag for each software entitlement in the following format: starting with a short prefix (e.g. SWL) and then 10 numbers that auto increments so that we can have unique software entitlement asset tag for each...

Question

OOB Ui Action Visibility on Workspace form on approval table

Hi,So basically my requirement is i have created 2 Ui action buttons 'approve' and 'reject' on the Approval(sysapproval_approver) table. But there already exist 2 OOB UI action buttons on the same form. My buttons get visible only if the conditions a...

Question

Resolved! Easy ways to learn ServiceNow?

Hello Experts,I am new to ServiceNow and want to learn it from scratch. Can anyone suggest me what Can I do?

Question

a user is manager of any group he should be able to edit group member list.

I have been assigned to a task. The task is as follows: If a user is manager of any group he should be able to edit group member list. I am not getting the task Please let me know any approach.

Question