ServiceNow Community

How are you assigning incidents in your latest itsm project?

How have you set up the incident assignment process in your latest itsm projects? Directly to the support group of CI or support group of service offeringOr using predictive or task intelligence?or should it be assigned to service desk always who th...

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How to add get parentSysId to the Link to Destination event handler

Hello,This is probably a simple question for some, but I can't seem to figure this out. I have created a uxf declarative action for a related list. This has an add on event mapping to a handled event in ui builder that is mapped to a link to destin...

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Limitations on Data Certification Admin Role with CMDB Workspace

We use the role certification_admin for the group that owns the data certification process. This groups configures and manages all of the data certifications that happen regardless of the tables being used. Now, with the CMDB Workspace, the role the...

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Non-approval task assignment within templates

Our release team is starting to move into Digital Product Release and one of the first things they have asked about is the ability to assign tasks within their release templates as that is not currently available. I know we can develop a customizatio...

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Resolved! Exclude some item when archiving REQ/RITM/TASK

Hi, We currently want to archive REQ and their related records that was closed before 2 years ago.But we want to exclude from the archive rule some item (catalog item called firewall). How to do that since there is no "item" field on the request and ...

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How can we remove the new button when we click on a widget in the Overview dashboard in SOW

Hello everyone, Has anyone encountered a requirement to remove the "New" button from the list when an agent clicks on any widget in the "Overivew" dashboard in the Service Operations workspace? Please find the attached screenshot for reference. Plea...

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Service Maps in Dev resetting after midnight – how to identify root cause?

Hi Community,We’re facing an issue in our Dev instance where Service Maps are being reset after midnight.Every morning, the maps created the previous day are gone.This started happening only a few days ago.I already checked Scheduled Jobs, Discovery ...

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Need help with an email inbound action script

I am trying to create an inbound action. It should take the username from the subject line and submit a Catalog Item in the name of that user. It should check the u_employee_type field of the user record. If the value is Employee, it should generate ...

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change manaement

Hi All, as I'm new to Change management, I need a help to get it done this story. Can one one help me plsShort desc: CHG – Emergency Change State Flow – Create NewDescription: “As an Incident Manager, I want to be able to create an Emergency Change s...

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OAuth Token Works but Table API Request Returns 401 (sys_filter)

Hi ServiceNow Community, I’m seeking help with an issue we are facing during a ServiceNow integration using the REST API. One of our clients is experiencing a 401 Unauthenticated error when trying to fetch data from the sys_filter table. The client i...

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Autopopulate the variable in the catalog item with the logged in usermail, username and manager

I have been assigned to the task to create the catalog item and variables. I have created the variables and catalog item. Now there is a requirement to autopopulate the variable values as follows and give me the best practice or approach to do this r...

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Q & A transcripts from Platform Analytics Academy sessions

Is it possible to get transcripts from the training sessions? Particularly the Q&A? I was on the call today for Ask The Experts and I think it was Marta who replied but the session ended before I could read her response! Is it possible to still get a...

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Need to send an email with list of incidents which are not updated more than 2 days

Need to send an email every day with list of incidents which are not updated more than 2 days. Here trigger condition is , if any incident is not updated more than 2 daysplease guide me on how to achieve this.

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CyberArk Credential issue

Experiancing error while running discovery schedules. Any insights com.snc.automation_common.integration.exceptions.UnknownException: Cannot invoke "String.equals(Object)" because "vaultProvider" is null

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Reference qualifier for list type

will advanced reference qualifier works for list type fields?if yes how

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