ServiceNow Community

Why You Should Never Add Records to an Update Set

Update Sets are one of the most widely used deployment mechanisms in ServiceNow. However, a very common — and risky — practice still exists in many projects: adding data records to Update Sets using the “Add to Update Set” UI Action. This article exp...

Article

Can we apply custom font on the Catalog item description

Can anyone confirm if it is possible to apply custom font on the catalog item description? Thank you!!

Question

Add Page property in UI Builder

Hello everyone,I want to add a new page property to my page, which is a duplicate of the Home – Tier 2/3 Specialist Landing Page PAR SNC.The page displays a dashboard, and I would like to add a new custom page property that stores the dashboard ID. H...

Question

Wrong Configuration item being updated

During the import of InTune it is renaming server on the Windows Server Table. It renames the CI and updates the serial number, Model ID, and adds the serial number to the description field. I can not find how it is linking the PC to the server. If I...

Question

Exploring AI-Driven CSDM Model Prediction (Minimum Manual Effort)

Hi Community,I am exploring a hypothesis around predicting and structuring an organization’s CSDM model (Business Applications, Business Services, Application Services, Technical Services, etc.) using AI.I understand that CSDM alignment is not fully ...

Question

using flow designer I want to trigger assign to

in custom table with list field group refer to group table.i want create some custom task using sheduled job.scheduled job run every 6 months.department field contain multiple values eg: Group1,group2,group3.newly created task assign to needs to be ...

Question

How to check if AI Agent Log

Hi Community,Instance: Yokohama.I have AI Agent created with 2 Script tools, 1 is to get details from table record to compare and other is to update comparison in same table record. both have input as 'number', This AI Agent set trigger on Record Cre...

Question

Resolved! Any way to make a List Collector return a name instead of a sysid

On a catalog item I'm using a list collector to return one or multiple variables from a custom table. I'm running a simple client script to convert this result to a string (.toString()) and then populating a custom field with the result. The problem ...

Question
Digital End-User Experience (DEX)

Scrolling down to form field in workspace

Hi Experts, I am using workspace and I want the case form to be scrolled down to the closure code field as soon as user clicks on resolve button UI action. Is there any possible client side method to do this?

Question

Access to Formula KPI View via Workspace

Hi everyone,I am encountering a routing issue with a Platform Analytics dashboard embedded in the Asset Workspace.The Situation:Standalone Dashboard: All widgets work as expected. Clicking a Formula KPI correctly redirects to the KPI Details page wit...

Question

Modify that page "Service Interruption: This instance is unavailable

I'm trying to look for the page where the below screenshot is configured. I wanted to add some kinda wording to reach out to our help desk in case there is an outage on ServiceNow. Does anyone know where this page is?

Question

Bell notification history

Hi all, I have configured a bell notification for a table. However, I notice that there is a limit of number of records can be updated. At the mean time it is 4, if I create more, it will just be 4, I tried to delete some new ones but the old ones is...

Question

Resolved! Translate Workspace UX Lists's

I created three UX List's for the "Service Operations Workspace", but Im not being able to translate them, I tried using the "sys_ui_message" table, but it didnt work.Does anyone know how to translate "UX List's" ?

Question

CI record is wrongly mapped in Vulnerable Item record

Hi Team, in the Vulnerable item record the configuration item is wrongly mapped which is IP switch class. But actually, it should be mapped with the CI (Server class) in the detection record against the same VITs.

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Discovery Patterns

Hi Community !, In Discovery I want to know about patterns, Like can anyone suggest real time use case with implementation (step wise), or way to master patterns, I went through Course on ServiceNow University, but it still feels bit confusing ,I wan...

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Discovery