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Community activity

Unable to Mark Complete an activity on Playbook

Hey Folks!   On my playbook activity, I have a Mark Complete button. When I click it, I see an error message at the top saying , "This activity does not support the Complete state"   This is a custom activity, and the subflow that runs on it is also ...

  • Question

Data based on dynamic me doesn't work

Hey there, I am trying to display activities dynamically for users, but the issue is, on the job collection, it only gets data for the chosen Run as user, though the condition is activity owner.user is dynamic me.So if Run as: Rawan, and rawan has 2 ...

  • Question
  • Performance Analytics

Parent incident not generated child incident

Hi Team, we have one issue regarding child incident not generated for parent incident when the email communication happened on a closed parent incident which was working earlier. Here what we need to check and what could be the reason behind not gene...

  • Question

Resolved! How to hide the HTML tags in the List header

Hi All,We use a HTML field in the Incident module, but in the list, HTML tags is displayed.How should we hide it?Best regards,Tomoaki

  • Question
  • Best Practices

Resolved! How do I remove the HTML tags from a report?

Hi, I've created a report that joins 2 tables together and pulling the Executive Summary field. Whenever I run the report, the HTML tag gets displayed.  Is there a way to remove the html code? 

  • Question
  • Reporting

Resolved! Dynamic Translation - Save translated text for future?

I am looking into the Dynamic Translation capabilities using Microsoft Azure Translation service. One major issue I can see is that the cost of the Azure translation service will quickly get out of hand if the same text is being translated over and o...

  • Question

Regarding AI Agent Long-Term Memory Categories

What criteria should be used to set AI Agent long-term memory categories?My understanding is as follows:For example,if I want the AI Agent I create to retain incident history in its long-term memory, should I create and set a category named “Incident...

  • Question

Resolved! When is the deprecation date for Legacy Workflow Engine?

Hi Team, As we know the legacy workflow editor has entered the maintenance state from last couple of years. Can anyone confirm the deprecation of workflow editor in Australia version?if Yes, in that case is it required to migrate the legacy workflows...

  • Question

Mandatory 'Business impact' field when Proposing Major Incident in SOW

We have a requirement to make 'Business impact' field mandatory when Proposing and promoting Major Incident. We did it in native view by updating the UI Pages. We are not able to do it in SOW as we don't have much experience in UI Builder. We are not...

  • Question
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