Finding the duplicate user in the group

Hello, I am trying to find the duplicate users in the group and adding info message in the portal. I am using scoped app (customer service). But it always pop up as "null". Not sure what I did wrong. If you could help me in spotting the error in my c...

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Difference between Procurement Purchase orders and contracts purchase orders

What's the difference between the Procurement Purchase Orders and Contracts Purchase Orders.Procurement is the plugin that am aware but like to know why two present are both are called as Purchase orders module? 

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Now Assist in Virtual Agent - Branding:menu items not visible

Hello Everyone,  I recently installed Now Assist in Virtual Agent. I want to add a menu item on the support page that is a link to a catalog item, however when I try to add an option of link or text type the option does not appear.  I attached a scre...

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Need help On Portal issue while chat in now assist

while chat in now Assist virtual agent , At some point of time, i get the error. I am attaching the screenshot below.Please assist me the way to solve the issue.

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Bulk data transfer to External System

I'm exploring efficient ways to transfer millions of rows of table data to an external system and would appreciate your insights. What approaches have you found effective for handling such large-scale data transfers without compromising performance? ...

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Flow 'Wait For Condition' error

We have an existing Flow that was apparently broke by our update to Yokohama on Monday (yesterday) because this worked prior to this week. Inside the flow we have a condition that sets off three actions in parallel. It creates two tasks (CSM) , than ...

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Live on ServiceNow: Deploying Employee Center Office Hours

  This will be a standing monthly meet up with the product team. There will be no presentation, this is an opportunity to ask questions and get answers! Register for the monthly Deploying Employee Center office hours to connect with the ServiceNow ...

• Event
• Employee Center
• Live on ServiceNow
• Office Hours
• Virtual

Live on ServiceNow: Deploying Employee Center Office Hours

  This will be a standing monthly meet up with the product team. There will be no presentation, this is an opportunity to ask questions and get answers! Register for the monthly Deploying Employee Center office hours to connect with the ServiceNow p...

• Event
• Employee Service Center
• Live on ServiceNow
• Office Hours
• Virtual

Is it possible to revert the changes done by a flow?

Hi, One of our clients uses Flows to generate demand tasks and based on their completion, the Demand stage progresses. One of the end users has updated some of these demand tasks to Closed Skipped by mistake and this updated the parent Demand incorre...

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Request assigned to specific group to remain open when underlying tasks are closed

Hi, There are different threads which have highlighted the feature to close a request when all the underlying tasks under Request Item are closed.  I want to have a business rule, where if the Request is assigned to a particular set of groups (say Gr...

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Scheduled script for setting state of Security Incidents from Review to Closed after 3 days

Hello - trying to make a scheduled job to run a script that will go through all of the Security Incidents currently in the Review state that hasn't been updated in 3 days, and set the state to Closed. The Security Incidents will already have all the ...

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How do I add a filter condition in a report of dashboard for the end user

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Restrict Resource Cards to show only members of groups I manage

 Hi Community,I need some guidance on customizing Resource Cards in ServiceNow (Resource Management / Planning Workbench).If I am the manager of 2 groups, and those groups together have 8 members,Then when I open the Resource Cards view, I should onl...

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Live on ServiceNow: Boost employee productivity with Now Assist & Microsoft 365 Copilot integration

  Did you know that with ServiceNow for Microsoft 365, you can integrate Now Assist with Microsoft 365 Copilot? With this integration you get two generative AI assistants into one seamless and intelligent experience. With Now Assist’s ability to und...

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