ServiceNow Community

ADD on the ENGAGEMENT RELATED LIST on PLAN Form doesn't behave as expected on Audit WS?

Hi Team, I am facing an issue in all the environment including PDIs in Zurich version.Issue - ADD UI Action on Engagement(sn_audit_engagement) Related List on PLAN(sn_audit_advanced_plan) Form doesn't behave as expected. It shows the message "Success...

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Audit Management

Hide variables that weren't filled in the request in Workspace

Hi everyone,I’m working with a catalog item that contains a large number of variables and many different scenarios. Because of this complexity, creating multiple UI Policies to control the visibility of variables in Workspace would become very diffic...

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Add Base URL to URL type field

Hello Experts, I have created a URL type field on the custom table/form. And, the value comes into it is from external data source that will have Ticket number. Now, If I click on that ticket number, I want it to be routed to the external tool that h...

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Inbound Email to generate RITM and add Parsed Email variables into catalog Item Variables

Inbound Email to generate RITM and Catalog Task and add Parsed Email variables into catalog Item Variables .Also requested for and Requested By are to be updated with requestor variables I have developed the solution using Inbound Email ,Parse Email...

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Date Picker with Start and End dates

Hi team, We have a requirement to have a date field in which you can select the start and end dates (like when you're booking a flight or a hotel). Have you implemented something like this in a record producer or widget? Would really appreciate for s...

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Need to update the text along with dynamic link on the service portal service catalog top

Hi Can anyone help me to update the text by including dynamic link on the service catalog top. Attaching screenshot for the reference (need to update the text in between breadcums & menu bar. Arrow is added for identification)Any help would be really...

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CSM Case State – Should “New” automatically move to “Open” once activity occurs?

Hi all,I just wanted to confirm the expected ootb behaviour in CSM regarding case states.My understanding is that when a case is initially created it is in the “New” state, and that it should automatically transition to “Open” once activity begins on...

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How to add a custom attachment button in a catalog item

Hello Everyone, Can someone please help me to create a custom button on a specific catalog item as the UI page is not supported in the recent version of ServiceNow

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Banner Announcement Visibility for Logged-in Users

How do I make a Service Portal banner announcements only visible to logged-in users?

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Announcement
banner
Service Portal

External User access on record producer form

I have created the record producer form, but it needs to be submitted by external users who are not part of our organization. How can we achieve this using the record producer or any inbound action method?

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Show Playbook in CSM configurable workspace for custom table which is extending the task.

We have a requirement to create a custom table extending the task with 30 + custom fields. For fulfillment we are planning to use the CSM configurable workspace so that agents can update the required fields using playbook steps or directions. We are ...

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CSM Configurable Workspace

Resolved! Workspace - How to add a specific catalog item to a workspace

I am sure I'm missing something obvious here but hoping you can help. I have a particular catalog item which I want to add to a custom workspace. I have added a page to the workspace and used the "catalog item" option from the content. On the right, ...

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Check field usage in plaform analytics reports

Hi, I need to check a field's usage in all reports' filter in a instance. I know that for legacy report, I could try searching the report table, but if the field is being used in platform analytics' data source, any where I could check the informatio...

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Hyperlink issue in Emplyee Service Portal ( ESC )

Hi all, I am trying to debug an issue but I am not getting anywhere. In employee Service Portal, whenever a user raises a case, the hyper link is coming if i hover on the case in my Request section in portal. But the thing is it is working only for H...

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Hyperlink issue in Empoyee centre

Hi all, I am trying to debug an issue but I am not getting anywhere. In employee Service Portal, whenever a user raises a case, the hyper link is coming if i hover on the case in my Request section in portal. But the thing is it is working only for H...

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