ServiceNow Community

Got 10 Minutes? Help Us Build Smarter Knowledge Management Metrics!

We’re cooking up something new—a consolidated performance metric for knowledge management. We need your help with a few questions. Like: What makes a knowledge base truly effective? Which performance measures matter most to you? Our quick survey (j...

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KCS
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Resolved! Issue with making List Collector(Glide list) fields readOnly in variable editor

I am trying to make all variables readOnly in the variable editor. To achieve this, I used the following approach: Used the method: g_form.setVariablesReadOnly(true); in an onLoad client script. All fields became read-only but not the Glide List (Lis...

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Restrict Access to Change Request records in SOW

Hello,Our change request process is very customized and if someone were to submit a request via SOW, it bypasses all of our business rules, mandatory fields, etc.. The product owner is wanting to lock down access to change management in SOW until we ...

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GitHub access source control for zurich PDI instance

Hi Team, I am using Zurich PDI, and I want to access GitHub Repository thru Source Control for needit application. But I am not able to see anything related to source control in Studio or in outside studio. Pls advice.ThanksPravin

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Issue : Assigned To field is getting auto-cleared on Work Order Tasks

Why is the Assigned To field on Work Order Tasks getting cleared automatically by the system without any manual action? Could this be due to system-driven logic such as Dynamic Scheduling, auto-assignment rules, Business Rules, Flows, or FSM/WFM conf...

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Received instance activity warning in the middle of upgrading the instance

My PDI dev284484 has been in the midst of an upgrade. And today, I received a PDI inactivity warning. It seems as though this upgrade is stuck in progress (it has been several days), is the only remedy to release it and request a new one?

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Resolved! CIS - FSM Certification ?

Hey,I have 3 months of experience on FSM module, I required to take FSM cert in a month or two. Have anyone given this certification recently , wanted to know exam difficulty level, what type of questions and about how helpful dumps out there online ...

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Deleting Checked Out Workflows

In our DEV system, there are a handful of old workflows (Workflow Editor, NOT Flow Designer) I have checked out for various reasons. Sometimes it is because you need to check it out to investigate it and see a "friendlier, more complete view of the ...

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Choosing the Right Tool for the Job: A Guide to ServiceNow Work Intake

As a ServiceNow consultant, one of the most common points of confusion I see with clients is in how they handle work intake. An idea is submitted, but what is it? Is it a simple request? Is it an enhancement to an existing service? Or is it a full-bl...

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automation

Hi guys, I am new here so Iam not sure if this is even possible but I will try to ask. is it possible to work with python, NLP in servicenow and connect it together ? Even program online lets say and run the code in servicenow so its all under one r...

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Automating Task Alerts with the Reminder Table in ServiceNow

Introduction In fast-paced IT environments, staying on top of task deadlines is crucial. The Reminder [reminder] table in ServiceNow provides a built-in, low-code way to auto-generate personalized alerts for any task-based record — helping users act...

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How to config/disable the bulk update from HR Agent Workspace

Hello everyone,I have a question regarding the Bulk Edit (Edit selected) functionality available in list views within the HR Agent Workspace.I’m having some difficulty understanding how this feature works in the background. Specifically:How ServiceNo...

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Human Resources Service Delivery

Mid server issue

MID Server reported error: SQLState: nulljava.sql.SQLException: java.sql.SQLException: ORA-00604: error occurred at recursive SQL level 1ORA-01882: timezone region not found

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How do I select which columns appear in simple list component?

I'm currently building a new default landing page, I'm trying to display specific columns in the view. I see under the simple list properties there is a Columns field that opens the bind data page but I'm sure how to select which columns to display....

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Service Account

Hello Everyone,Can anyone please let me know why we require "Service Account" when doing "Cloud Discovery" & why it is used?.Thanks

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Data Foundations