ServiceNow Community

User is unable to see some records in Vulnerable item table, those are assigned to him

Description: roles are present, but security attribute blocked to access records in vulnerable itemsPart of the query on sn_vul_vulnerable_item has been ignored because of insufficient access for 'query_range' operation on sn_vul_vulnerable_item.assi...

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Can we assign HR Cases / HR Tasks to users outside the HR department (e.g., IT) to gather informatio

Hi Team,I have a question regarding HR Case Management in ServiceNow.Is it possible to assign HR Cases or HR Tasks to users outside of the HR department (for example, someone in the IT department or another business unit) for the purpose of gathering...

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How to use OOB Now Assist Skiils in VA

Hello Everyone, I'm trying to use the Create Data Visualization skill in a VA topic so that I can create reports from the portal using Now Assist. However, it is currently only available in the Now Assist panel, and I can only add custom skills in th...

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Information - Nextthink Servicenow integration

Hi All,I have a requirement to configure Nextthink- Servicenow integration for1. Auto ticket creation based on next think issue alert.2. Self service portal, when a user tries to raise an issue, one click solution should popup relavant to summary/iss...

Question

IRM - Smart Assessment Engine

We are trying to set up a demo for a client and wanted to include the Smart Assessment Engine in the demo. Please share how to set up the actions in the Smart Assessment Engine and include responses as inputs. Thank you!

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Tracking external vendor dependencies on Stories/Epics - how do you handle it?

We're trying to figure out the best way to track external vendor dependencies that block our Stories or Epics in the scrum board. A few approaches we've been considering: Marking the Story as Blocked with vendor ticket info in the descriptionCreating...

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After Insert business rule causing unknown activities on Catalog Task.

Hi Team, There is an After Insert business rule written on Catalog Task (sc_task) for some reason it cannot be avoided and must be used with current.update(). This Business rule is causing unknown activitiy on Catalog Task as Active fasle. What coul...

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can we confirm field message on the catalog form

Hi Team, I have a requirement in the catalog form, if the Requested For user is identified as an external user, we need to display a confirmation message under the requested for field asking the user to confirm by selecting "Yes" or "No".Could you pl...

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ServiceNow Hardware Asset Management: How Hardware Normalization Works?

Hello everyone,I’m trying to understand how Hardware Model normalization works automatically when matching content is found in the library.In my discovery source, only the Name and Manufacturer fields are populated. The Name field sometimes includes...

Question

What is a Data Lookup Rule in ServiceNow?

I would like to understand the concept of Data Lookup Rules in ServiceNow with a practical example.How are they configured, and how do they automatically set field values on a form?Additionally, what are best practices for using them in production en...

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What Is ServiceNow? A Strategic View for IT Leaders

ServiceNow is often introduced as an ITSM platform. That description is accurate, but it does not fully reflect how the platform behaves inside a modern enterprise. For IT leaders, ServiceNow is best understood as a unified enterprise workflow plat...

Article

AWS Service Graph Connector

We have recently started to use the AWS Service Graph Connector to bring data into ServiceNow for the use in Service Maps. It works fine and was easy to set up but it has shown us that the amount of data in AWS is too much to manage and is using our...

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Service Graph
Service Graph Connector

Resolved! In VR: When would you use SLAs rather than Remediation Targets

Hello, We have the API integration with Rapid 7's InsightVM and are ready to set timelines on vulnerability remediation. We have 4-5 tiers for remediation timelines and I'm trying to determine if we should use SLAs or Remediation Targets. It seems l...

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Vulnerability Response

Configure planned start and end date in project task

Hello community,I want to edit this field "Planned start date" on Project task.The planned start date of the second task must be one day after the planned end date of the first project task.

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Resolved! Service Now University Lab Errors

Good Afternoon, I have found a couple errors within the Lab instructions in ServiceNow University which prevents me from completing a couple courses, who can I email these errors to get these fixed or to get alternative instructions so that I can com...

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