ServiceNow Community

Now Assist Virtual Agent – OOB way to ask feedback after each conversation

We are using Now Assist Virtual Agent and want to ask a feedback question at the end of each interaction:“Did AskIT resolve your query?” (Yes / No)Is there any Out-of-the-Box (OOB) way to trigger this automatically after each conversation ends, witho...

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Comparing variable references to the department table against a user's department table

I've got a catalogue item where a user can input new different departments into an existing business application:What I'm wanting to add is check if the path to the current Business Owner's department aligns to the proposed Business Owning Business U...

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I want to be able to upload attachments as a guest user

Hi,When I am a guest user, even if I use "add attachments" in the chat form, I get stuck at "Uploading attachment..." and cannot attach anything.I tried granting the public role using create or readACL of sys_attachment, but it was not possible to at...

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what's the best order of servicenow learning?

I want to know the less time paths to finish the servicenow training.

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ServiceNow base64 attachment to ZZ_YYtablename

Hi all,Can you pls suggest how to update base64 attachment to custom application name to receipt field type(image) to the attachment table ZZ_YYtable.

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Alert in CSM workspace that cannot be dismissed

Hi All, I am looking to create an alert that cannot be dismissed by the user. This alert needs to be shown in CSM/FSM configurable workspace, if one of the fields on the Case form is not empty. I have tried using the Alert component in UI builder on ...

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How to move a dashboard component from one workspace to another workspace?

In Service Operation Workspace, I see it has the below component, I want to clone the same component and use it in another workspace.. is it possible? I can see only option as duplicate variant.. which works only inside the same workspace. but here m...

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How to hide the communication plan tab in Service Operations Workspace

Hello Team, I would like to hide the "Communication," "Playbook," and "Post Incident Review" tabs in the Major Incidents section within the Service Operations workspace.Could you please assist me with this? Requirement is these tabs are visible only ...

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UI Builder Issue

In first SS, powerBI dashboard is present in dashboard look under quality column there is circle-fill same thing i am trying to acheive in UI builder. In second SS i attached UI builder dashboard in this under quality column text is also coming with ...

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how to set up RPA Desktop Design studio in personal PDI?

Thanks in advance.

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Virtual Agent Topic

When the user enters a input in the virtual agent and the input gets mapped to a topic using the NLU inside the topic I want to use the original input entered by the user for something inside the topic any clues on how to do this?

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How to open and update a Catalog Task using ATF

I'm looking to run a full E2E ATF in one of my Service Requests, but I seem not to be able to locate the relevant Catalog Tasks (under RITM and REQ). Ideally, I should1) locate this unique SCTASK;2)assign it to a user and an assignment group;3)write ...

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How to add ATF test steps into an update set?

I have created many ATF test steps in to my local. I need to add those ATF steps into an update set. Could anyone guide me step by step for adding ATF test steps into an update set?

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Strategic Portfolio Management (SPM) in ServiceNow – Overview

Strategic Portfolio Management (SPM) in ServiceNow helps organizations plan, prioritize, and manage work aligned with business strategy. It provides end-to-end visibility—from ideas and demands to projects, resources, and outcomes—ensuring investment...

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Resolved! Hide a section in the form .

There is a section to be hidden on the form .The form should only be visible if the Channel is self service .I tried client script but it is not working .I also tried UI policy .Below is the code I tried ,Please let me know if I am missing anything.f...

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