ServiceNow Community

ServiceNow Portal – Customers Create and Manage Cases by Account

Hi everyone,I’m working on a ServiceNow portal where customers should be able to create, view, and work on their own Cases, limited to their Account. I’m looking for guidance on: The recommended approach to build this portal (Service Portal vs Experi...

Question

update description of a task

Hello All , Due to a business need , i'm trying to update the description of a task in sc_task .I have created a Dynamic activity linked to this task .The problem is ; in the condition to the GlideRecord i have added the sysid of the task , but i ha...

Question

Event Field Mapping not updating Assignment Group on Alert

Hi, I am using Event Field Mapping to update Alert severity and assignment group.Severity updates correctly using Event Field Mapping, but assignment group does NOT update on the Alert Assignment group, even though:- I can fetch the assignment group...

Question

trying to update the response message but it is not getting updated for one of LLM topic

i am trying to update one of the LLM topic for one of the node when i click save and publish it is not getting updated to what i want it is going back to original description why is this happening

Question

ui policy

There is a scenario where in the incident table if the user does not belongs to service desk group then the assignment group field should be read only for that users. I tried using client script but not able to see the output and also i tried using u...

Question

Email script

Hi, I have an email script for notification, I use it when record's insert to display the answer, and for another notification on update to display the updated answer. The script display the question if the answer is yes Example:user answer for:Q1 = ...

Question

Converting a custom component to fluent.

Hey com, how to get started with converting a custom component (seismic) to fluent?

Question

Can't login after changing user ID

Hello,I changed my user ID on my main ServiceNow account from my corporate email address to my private email.Since then, I can no longer log in to learning, community, or support. I end up in an endless reload-loop on learning, an immediate "Authenti...

Question

Resolved! How do you make XLA signals actionable not just dashboards in ServiceNow?

I see XLAs often end up as dashboards instead of decision drivers. how are you using XLA signals in ServiceNow to influence triage prioritization or Problem management in real time?

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ServiceNow Foundation Videos

CORE FOUNDATIONS Audience: Everyone getting started on the ServiceNow platform Total Videos: 6 videos (~25 minutes total) Purpose: Essential platform concepts, security fundamentals, and resource navigation Video 1 What is ServiceNow & Where Do...

Article

Inquiry Regarding CreatorCon Pune 2026 Registration

Please help me with the registration process for ServiceNow CreatorCon Pune 2026 as I am interested in attending the event

Question

Resolved! Which CIS Certification Is Best for 2026?

In 2026 which CIS certification is the best to complete and most in demand?

Question

After RITM Creation how to create Standard change

Hi All, I have two catalog forms, each with its own template. Once the RITM is submitted, a Standard Change should be created based on the corresponding catalog item. I tried to store the form and template sys_id in system property and used business ...

Question

Trigger AI agents from a script

Hi, Does anyone has experience of invoking an AI agent from a script such as script include, business rule etc ? Is there an API existing for this ?

Question

DIY AI Agents

In the world of technology, we often face a familiar dilemma: should we buy a ready-made solution or build one ourselves? I was reminded of this during a recent AI proof of concept (POC). We were working on a voice-based AI agent, and just as we were...

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