ServiceNow Community

ATF on Australia failing and giving errors- Cannot read properties of undefined (reading 'toString')

We have upgraded our instance to Australia and tried running the ATF test cases after the upgrade. It seems that many of the ATF test cases have been failed on our environment. Showing up the error as " Cannot read properties of undefined (reading 't...

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Is it possible to create a stacked time-series visualization (Department vs Software Model) in Perfo

Hi everyone,I am currently working on a Performance Analytics dashboard in ServiceNow using par_dashboard (Platform Analytics Workspace dashboards) and have encountered a limitation while trying to design a specific visualization.RequirementThe objec...

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Dashboard SAM

CMDB Data foundation

A Windows administration team wants a grouping of CIs using CMDB groups.Which methods can be used?(select 2)A. Tag-based queriesB. Encoded queriesC. Scripted queriesD. Saved queries

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Build Agent Trial not able to install in my PDI

Build Agent Trial not able to install in my PDI it showing "This application is unavailable on developer instances"installation block.any suggestion to resolve this?

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SLAs: how to ensure that the elapsed time is up to date?

We are attempting to test the SLA functions here in one of our sandbox environments and we have noticed an issue. We have noticed that unless the parent record is touched, the SLA record stays stuck without any change in elapsed business time. This ...

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More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here!

More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here! Last year, you showed us what was possible with the power of Build Agent. The apps you created, the prompts you shared, and the ideas you brought to life using Build Agent insp...

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CMDB / CSDM: Existing CI Class for Network Appliances (Cisco ISE, Infoblox, IPFabric)

Hi Everyone, Currently, we are unable to identify a suitable existing CMDB CI class or model to represent network appliances in ServiceNow.We are looking to understand whether there is an out‑of‑the‑box CI class or model that can appropriately repres...

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sys_ui_message not working on Platform Analytics

Hello, everyone. I have configured a Platform Analytics dashboard with several data visualizations and interactive filters. I set the dashboard name, visualization titles, and filter labels in a non-English language.Although I created the correspondi...

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Cross Scope Access

I created Factors and Group Factors in the GRC: Advanced Risk scope. When moved to production, I only have Global scope access. I cannot modify or update the Factors. Should I create them in Global scope instead?

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Integrated Risk Management (IRM)

Security Data Filter and Security Attributes

Hello, I have quick question regarding "Security Data Filters" and "Security Attributes".Let's imagine the scenario where I have List type field which is pointing to "Business unit" <business_unit> table on both incident and the user table.I would li...

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I’m unable to find the “Set Your Preferences” tab in the Task Intelligence Admin console

Hi All,I’m unable to find the “Set Your Preferences” tab in the Task Intelligence Admin console, and because of this I cannot configure the run model in background only option for the OOTB Incident Categorization model. Is this expected behavior, or ...

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Task Intelligence

widgets in pages

Hello everyone, I'm learning how to use portal pages and widgets, but in my first test I only created one row and one column and placed my widget there. I noticed that my widget ended up in the middle of the screen instead of filling the entire scree...

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Resolved! Predictive intelligence question - just starting out

Hi, This might be a basic question since I'm still learning Predictive Intelligence solution. I have created a classification definition on a case based on short description and description. Ran the training. It came up with results which I tested an...

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Unable to publish sub flow

Hello everyone.I'm running into an error while trying to publish a sub flow in in flow designer and I'm unable to proceed. Looking for guidance from anyone who has faced this problem before.

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Now Assist - How to control which queue is transferred for a Live Agent

Hi!I'm trying to setup Now Assist in Virtual Agent - one requirement is to have a live agent available to receive an escalation where the VA was unable to assist. The queue you land in is different depending on the portal you started the chat from.S...

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