Get a first look at what's coming. The Developer Passport Australia Release Preview kicks off March 12. Dive in! 

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The Agenda: Developer Passport Starts Tomorrow!

  Australia release season is here, and we're kicking things off a little differently this time.   Welcome to the first ever Developer Passport week.    Tomorrow, March 12th at 8AM PT, join us on the Developer Program YouTube channel for the Develop...

  • blog

SLA definition: Breach Time / Planned_end _time MATH

TeamHow is Breach time (Planned_end_time) calculated?according to https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0959643Breach Time = Original Breach Time + Business pause durationOK.. but lets look at the photo - and the math...

  • Question
  • Service Level Management

CSD with SCCM

I want to do integration with Client Software Distribution through SCCM firsst thing I cannot found plugin for version 1 CSD 2.0 is available but it doesnot allow SCCM it only Allow jamf, MS Intune and MS endpoint configuration Version 1 allows SCCM ...

  • Question

Data archive

We are Planning to archive records from the Incident and Change tables.  We have the following questions that needs your guidance. Performance impact when the process runsDuration to archive the records ( we have plenty of records)Process to follow w...

  • Question

Users that have not submitted a Time Card

Hi  I am trying to create a visualization for a dashboard that shows out of the 202 users with the timecard_user role for  Last Week  and This Month the number of user with no time cards.I have tried a database view and that is not working. I am cons...

  • Question

Put an alert into maintenance for ci during a recuring period

Hi,In event management: I'm trying to figure how I can set a maintenance rule to put all alert for all ci of a sprecific support group into maintenance. Example: Every monday morning 2am to 6am, we want to ignore alert for ci with support group "Extr...

  • Question
  • Event Management

CWM Australia Updates - March 2026 Store Release

CWM Australia Updates - March 2026 Store Release  Please check out the Delta Decks attached to this post for release overview   Value Evolution - March 2026   This release focuses on AI-powered productivity, agile planning enhancements, and cross-tea...

  • Article

Book Appointment - slots history

Hello, A have requirement to capture the first slot (date and time) provided to the customer via Appointment Booking API or in the workspace.  Couldn't any table which may be storing it. Trying to explore certain custom solutions so wanted to have mi...

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