How to call related list in report

Hi,  I was creating a report using the sc_request_metric table, where I need to display details from the sc_task table, which are available only in the related list of that record. I mean, each request has corresponding child records (request tasks) ...

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Roles value visible based on Client values on catalog item

Hi Everyone,I have one requirement on Catalog item --In catalog item having two variable, Client and Roles and roles having the option Functional and Basis and Client Having the options DS4 100 and DS4 200 ,DCA 100. If i select Functional in Roles th...

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How to create an interactive filter for a dashboard score widget?

I am trying to create an interactive filter that will allow someone to filter a score widget. The widget displays the total incidents assigned to a team. I want to be able to filter on the incident state. How can I do this?

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I want to change the Now assist label in the Virtual agent chat window

I want to change the Now assist label in the Virtual agent chat windowThis Label comes when you type something in the chat window. We would like to change the Now Assist label to a different Label.Is this possible? Thanks,Afrith

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Issue Uploading Large ZIP File in Incident Form – MIME Type and Size Limit Error

Hi All,I'm encountering an issue while trying to upload a ZIP file (size: 1.26 GB) to the Incident form in our ServiceNow instance.When I attempt the upload, I receive the following popup error:"The MIME type, file extension, or file type could be in...

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Can we have 1 KRI for multiple Risks on GRC servicenow

Hi All, I am looking for the blog or any information related to KRI on GRC service now whether i can have 1 KRI for some bunch of Risks.  New to GRC module, any help related to this is much appreciated. Thanks, 

• Question
• Integrated Risk Management (IRM)
• Risk Management

State not updating in Service Portal

HiI have an issue, State of submission is not updating in the service portal. I have ensured that my flow designer requested item table state has to update. Kindly assist. Thank yu 

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I need a report that details the duration taken to close each HR case.

Requirement: I am looking for a report or any other method to display the total business hours required to close or complete an HR case. Additionally, the report should show how many hours the case spent in each of the following states: Work in Progr...

• Question
• Human Resources Service Delivery
• Legacy HR Service Delivery

Not able to Attach files on Virtual Agent Conversation - Virus check

Hi, Im trying to add attachments to a virtual agent chat (Agent Chat/Live Agent) but is timing out due to Virus, how can I avoid this anti-virus checking or workaround it? 

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task collaboration question

Hi team, I have a question. I want to collaborate on a task, but I also want to provide exceptional service to the user, which includes giving them a single point of contact. I do not want the user to be aware of the behind-the-scenes details. Is the...

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"My catalog item isn’t submitting correctly"

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No records are populating in 'CIs not reported by discovery sources' card in CMDB 360 workspace

Hi, No records are populating in 'CIs not reported by discovery sources' card in CMDB 360 section on CMDB Workspace. How logic works at backend? Thank you in Advance

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Need to create an app from creator studio

Getting below error repeatedly. Please resolve my issue or give me a link for a demo app so that I can play around incidents, problem app 

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Hide a field in a catalog item view based on requestor's user role

Hello Everyone, How can you make a certain field invisible and not mandatory? There is a UI policy set to where if urgent request is 'Yes'Need by Date and Approving Deputy Director is mandatory and visible. But in a catalog item view in the Service P...

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Variable type - Help required

Hi all,  I am trying to figure out which variable type i need to select what i want (see screenshot is the ability to select quantity type if one the the options is chose  so for example if they choose monitor and keyboard they will have an option to...

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