ServiceNow Community

To stop email notification for "Requested for" field when offboarding catalog form is submitted

How can I prevent email notifications from being sent to the Requested For field when the catalog item is the offboarding form? I want this change to apply only to the offboarding catalog item and not affect any other catalog items.The notification i...

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Can we use now-sdk transform to correctly pull the required metadata for a flow created by UI ?

Hi Team,Can we use the now-sdk transform to correctly pull the required metadata for a flow created by UI Flow designer?We tried to create one flow in one of the instances and pull the required metadata into our codebase for that flow using transform...

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Reference qualifier on variable

Hi, I am stuck at advance reference qualifier for variable I am working on an advanced reference qualifier for a Service Catalog variable, but it’s not working as expected.I have two variables:Agora Team – Select Box (single select)Select Role – List...

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Don't panic. Prepare.

Did you all read that sobering report from Tom’s Hardware about the tech industry laying off nearly 80,000 employees in the first quarter of 2026? It said that almost 50% of those positions were eliminated due to AI and automation. It’s a stark rem...

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Service Operations Workspace/Custom fields value display in article

How to display a custom created fields values in Service operations workspace, I need to display some reference field values after the arrow mark placed position, I need to display this for knowledge article in SOW, please check below screenshot and ...

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How Mature ServiceNow Organizations Manage Feedback

Once ServiceNow is implemented, the real work begins. A mature organization does not treat feedback as isolated surveys or scattered metrics. Instead, feedback becomes a governed, platform-wide discipline that drives measurable improvement over time....

Article

Resolved! Theme builder - Themes created via THem Builder does not show in the "Manage your themes" page,

Good day, Please can you help to see where I am gong wrong. Running on a Xanadu build.1. Installed Theme Builder2. Create theme using the Theme Builder "Create Theme" button3. Make my edits following the prompts.4. When I get the the next stage of tr...

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Build Agent is now in ServiceNow Studio! (And other great updates in Australia)

On this episode of Developer Passport, I sat down with Andrew Vitollo and Matt Ripley, the product managers behind ServiceNow Studio and Build Agent, to dig into what's new. And the headline is pretty simple: Build Agent now lives in ServiceNow St...

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Resolved! Find who a chat is offered to.

This is related to the Advanced Work Assignment and Chat routing. In this table - awa_work_item There is a field named "Offer count". Anyone know if there is a way to see what Agents the chat was offered to in the order it was offered?

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Order Guide's 'choose option' interface in service portal

Hi Everyone, While submitting an order guide from the portal we noticed that some(4 out of 5) of the variables was set to red only under the 'choose option tab' we didnt place any UI policy on the portal and these variables are created on the order g...

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How to apply pagination in the scripted rest api Resource for GET call.

Hello All, I have a custom table X and it has 10 lakh records and the requirement is to create an API to pull all the records with field, value information in JSON format with fieldname as Key and field value as Value.I have created a Scripted Rest A...

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Issue with Scan findings

Hi Team, While running the Scan Application for the custom application, we are encountering the following scan finding:“Review the identified UI Page to determine whether a unique ACL should be created to limit access to only relevant users.”An ACL h...

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Cisco Room Bar and Cisco Room Navigator

Can someone tell me if these are categories as Model category=Computer?are Model category=?

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How to send and use SC Task payload in REST step within Flow Designer?

Hi everyone, I have a requirement in Flow Designer where I need to create a Rest step and send SC Task data as a payload, and then I have to use that payload data in the next step of flow, but I’m not sure how to achieve that. I’m new to this and no...

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How are teams managing Scrum effectively in ServiceNow?

Hi everyone,I’m looking for some guidance and best practices around using Scrum / Agile in ServiceNow.Our team is trying to better understand how others are managing things like:Stories, Defects, and EnhancementsSprint planning and backlog groomingTr...

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