ServiceNow Community

Flow Generation for Now Assist not Visible

Hey Everyone,I have been trying to activate the Flow Generation Skill on my instance, but it doesn't exist.I have Yokohama Patch 4 installed, and the Now Assist for Creator plugin installed, but within its skills, I can't find Flow Generation. I see ...

Question

How to reclaim unmetered software in SAM Pro

Hi , We are looking to find best possible solution for reclaiming unmetered software which includes SaaS, On Prem and users tied to global groups. How can we build a catalog to cater all types of software and make sure allocations are revoked. Thank...

Question

Scenario Based Question - ITSM

Whenever an Incident's priority changes to P1, you want to notify the user and make attachments mandatory .How to achieve this?

Question

Scope of Genarative AI

Scope of Genarative AI in Servicenow plateform and specific blog or article will help.

Question

Calling Decision Table from script

I have a use case I have created a decision table for auto populating category based on product. if i select any product the category should auto populate based on the product without saving the form itself So, I want to Use on change(product) client...

Question

Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge

Our annual #BuildWith Challenge is back for the 4th year, and we can’t wait to see what you create using ServiceNow Build Agent. Build Agent is Now Assist’s agentic AI tool designed to do all the heavy lifting of building a fully featured Service...

blog

How to trigger playbook using button from workspace?

HiI would like to know how can I trigger a playbook by pressing a button on workspace. I do not want it the normal way of submitting a record or updating.

Question

Global HRSD Implement

For a global customer implementing ServiceNow HR Service Delivery (HRSD) across multiple regions (e.g., China, India, Europe, Americas, Canada), how should the high-level architecture be designed? Specifically, detail the setup for HR Case Management...

Question

#BuildWith is BACK! Here's your first look

#BuildWith is BACK! Here's your first look For the fourth year in a row, #BuildWith is back, and this time, we’re excited to see what you’ll create with ServiceNow Build Agent! Here’s your first look at what’s ahead. The full challenge guide, su...

blog

I need help returning two values (tableName and query) to update client-state parameters UI Builder

I need to update two client-state parameters—tableName and query—when clicking on a data-visualization item in my UI Builder. I’m not sure how to correctly return and assign multiple values. I attempted some code, but it isn’t working. Can someone he...

Question

Cross-scope glide.record.legacy_cross_scope_access_policy_in_script

Hi, I have spent several hours on this already and I cannot find a solutionI recently set glide.record.legacy_cross_scope_access_policy_in_script=false and it broke my BR running in sn_si. The BR is creating a Draft Email. I am getting an error:Acc...

Question

Get an incident audit log using GlideRecord API Scripting

An incident audit logfunction resolveReference(table, sysId) { if (!sysId) return ""; var gr = new GlideRecord(table); if (gr.get(sysId)) { return gr.getDisplayValue(); // returns the display value of the record } return s...

Question

Aggregates in the now experience framework( ui builder ) . need help!!

We currently have a Customer Health table containing data at a granular level — Account Number, Business Unit (BU), and Opportunity. The requirement is to display this data in a record list view where each Account appears only once, with all correspo...

Question

Stock Rule Runner Scheduled Job Missing

We are on Yokohama. We have HAM Pro license. We have installed HAM plugin along with Procurement plugin. For some reason though, we don't see the "Stock Rule Runner" scheduled job at all. It's totally missing.Has it been replaced by something else?We...

Question

ServiceNow Contract Management Pro vs ITSM/ITAM: When to Use Each (with real manufacturing examples)

Executive summary Contracts sit at the center of how manufacturers buy, build, and operate. Yet many organizations treat every contract the same, whether it’s a supplier Master Services Agreement (MSA) or a maintenance agreement for a robot. On Servi...

Article