ServiceNow Community

How To get an extract of Assignment groups associated to "Create Catalog Task" in Flow designer

Dears,Could you please advise how can I get all the created catalog tasks in Flow Designer with the assignment groups associated ? Thanks a lot

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Work notes are getting duplicated for a specific user in the IT Tickets

Hi Everyone,We’re facing an unusual issue in our ServiceNow instance: work notes are being duplicated exactly twice, but only for one specific user. This behavior is not happening for any other users or roles.Has anyone come across a similar problem ...

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Publish, Retire, and Republish buttons are not working on Service operation workspace.

Hi, I have observed that knowledge UI actions visible on Service operation workspace are not working as expected. Earlier it was not visible to me but after changing the value of system property - sn_km_center.glide.knowman.ece.enable to 'true', it b...

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Need-to-know Principle Implementation, part 7: Practical example of implementation

Table of Contents: IntroductionOverview of ServiceNow data security capabilitiesHow data security capabilities work togetherLimitations of Security Data Filters and ACLsDesigning the need-to-know principleImplementation recommendationsPractical examp...

Article

Copy of attachment from variable to record

Hi,I have a variable type attachment on my catalog form. Post submission of request I want to attach that attachment to the requested item so that it shows on the top of the ritm, user doesn't need to scroll down and see for variable attachmentThis i...

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Where is this event being triggered from: cmdbdatamanager.tasks.created ?

Need to see where this event gets triggered from: cmdbdatamanager.tasks.created

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Create Incident using closed interaction in SOW

Hi,Currently when an Interaction is closed, I want to Create Incident/Create Request through that closed interaction however when I am clicking on Create Incident/Create Request, its validating the mandatory fields and giving error 'The following man...

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How can I make only one specific report read‑only for end users?

Hi everyone, I’m looking for guidance on restricting edits to a single report .... We have a use case where one particular report should be read‑only for end users. The issue we’re seeing is that users often open the report, change the filter conditi...

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Seeking WSD Best Practices: Reviewing Top Community Queries & New Feature Improvements

Hi Community,I am currently working on optimizing our Workplace Service Delivery (WSD) instance and want to ensure we are leveraging the latest improvements while addressing common pain points.I’m looking for insights on two specific areas:Top Commun...

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How to show dates for timeseries line graph trend by date? (In platform Analytics Dashboard)

I had a core UI Report, which was a Time Series Line graph where the trend was done based on Incident Opened date, and the trend would be by week.In the Core UI report, this would show the beginning of each week on the x-axis and show each week where...

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LLM Topic Block not visible/available in NLU-based Virtual Agent Topic

Hi Community,I am encountering an issue while designing a workflow in Virtual Agent Designer.Scenario:I have created a Topic Block with the type LLM (Now Assist enabled).I am currently building a "standard" Topic that uses NLU as the discovery model....

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what pluginns are need ed to get quote table in servicenow instamce

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Resolved! Indicator Score not following breakdown

Hello Team, I have an indicator and a breakdown but indicator score is showing complete count and not following the filter applied by breakdown. For eg: I created a TopN metric using a Script and I used this script in breakdown source and I was able ...

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Populated the location based on country

I have two variables 1. Impacted Country 2. Impacted Location and both are reference variables to cmn_location table Requirement is if user picks country based on country locations should shown to users to select, until user selects the country locat...

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SNPI - Import CMDB Data - error

I can't get passed the validation for SNPI - Import CMDB Data. I get his error - Did you correctly import 6 CI relationships? I don't know where to go to make the correction.I initially did the steps below and created transform map.

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