ServiceNow Community

How can we configure AI Search to Redirect Software Name Results to a Static Catalog Item

How can we configure AI Search on the Service Portal so that when a user searches for a term matching a record in a custom software list table (software names), the search results return and redirect the user to a single static catalog item?

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Inbox option missing on Service operations workspace for non Admin users

Inbox option is available for Admin users on Service operations workspace but not for non Admin users though the user has AWA_agent role.

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What is usage of parent model category?

Hi. I have a lot of assets need to be moved to another model category 'P' from 'C'.But I've found an alternative that using parent model categorySo I'm considering to specify model category 'P' as parent of model category 'C' instead of mass changing...

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Update to CI Install status is not updating Assets State

Hi All,One of CI's (IP Router) 'Install status' has been updated to retired but this is not updating the Asset's state.I have checked following things but could not able to identify the issue, can some one please provide the solution. 1. No code chan...

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HAM Simulator: Create bulk stock order

Hello,I am working on my HAM Simulator and am stuck on Create bulk stock order and need some help. I have turned this upside down and cannot figure out what I am doing wrong. I have triple checked spelling and steps along with the user being used. I ...

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HAM Simulator: Create bulk stock order Step

I've followed the instructions/suggestions in the training materials, searching documentation on ServiceNow site and through the community and while all suggest very similar/same steps, mine continues to fail. I've logged out then back in, basically...

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Need to hide Save button in Service portal

Hi Team, I need to hide the save button in the feedback survey form available in the Service Portal. How to do this? The existing out of the box script is read-only.Regards,Sofiya

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PDI Instance

My PDI has been stuck with this message for four days now. Is it toast?Developer Instance is undergoing unscheduled maintenance. Get Notified when your PDI is available.

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Migrate Platform Analytics Dashboard from One instance to another

Hello Experts, We have Platform analytics dashboards in our TEST instance and I want to move them to PROD. What is the best approach and how can we migrate from one instance to another? Hoping for detailed steps to ensure nothing will be broken. Than...

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Error 403 integrating Gitlab Spoke

Integrating the GitLab spoke for Service NOW and the service account we are using is "owner" and has API and Admin Mode scopes in gitlab oauth application configuration. I can pull info fine via Service NOW and populated two custom tables with Users...

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Sailpoint creates hundreds of temporary connections after it's restart

SailPoint IdentityIQ for Service CatalogApp id: x_sap_integrationVersion: 3.2.0=====================================SailPoint Identity Governance ConnectorApp id: x_sapo_iiq_connectVersion: 1.0.6====================================== SailPoint for S...

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Want to disable the Sidebar Discussion & Notification Bell icon on the NextUI header

We are currently planning to implement Next Experience (Workspace UI) in our instance, which is on the Yokohama release.As part of this implementation, we are evaluating control over the global header elements in Service Operations Workspace.We would...

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AWS ServicemanagementConnector Dashboard

Hi We recently noticed that our AWS ServiceManagementConnector Dashboard does not show any widgets. Can anyone advise on how or where to find these widgets as I have checked in the existing widgets and could not find anything relating to AWS config....

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Resolved! Asset shipment for external client

Hi all, My scenario is not about procuring a laptop (asset in general) asked via catalog item by some internal users.Differently my scenario involves the massive import of assets and then the management of the shipment of the single asset to the exte...

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Integration

Honeywell prowatch integration in servicenow

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