ServiceNow Community

Report to display users with less than 10 skills

Hello All,Looking for help to create a report that list users with less than 10 skills.TIA

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Lost in the Scroll? A Survey to Help Us Improve Knowledge Article Navigation

A Quick Survey on Knowledge Article Organization & Navigation Have you ever opened a long knowledge article and wondered, “How do I quickly get to what I need?” That question is at the heart of what the Knowledge Management team is exploring a...

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Resolved! in yokohama how to destroy sys_rollback_sequence

In yokohama how to destroy sys_rollback_sequence We are no longer able to delete records from the sys_rollback_sequence table using the Data Management Delete job. Based on the database footprint, this table currently occupies approximately 350.53 GB...

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Full-Time

can't see javascript to debug in business rules

Hi, I don't see Javascript in debugger tool when dealing with business rules. Is this because Javascript runs server side? So I have to use the log to debug? Thanks,Aniket

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Problem Field Not Listed in Incident Template Fields

Hello, The Problem field (problem_id) is visible and editable in standard incident forms. However, when I create an incident template, this field does not appear in the list of available fields for pre‑population, Has anyone faced this issue before? ...

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I am getting a forbidden msg when trying to open "Debug Business Rules" or advanced tab

Sometimes I get forbidden when I try opening the debugger. It happens randomly. Either through the button in the advanced tab or searching and clicking the "Debug Business Rules".

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Customizing Knowledge Graph Configurations

Overview: The Knowledge Graph (KG) application enhances consuming features—portal searches, Now Assist Virtual Agent, AI agents, and generative AI skills—by surfacing contextual data from ServiceNow records like knowledge bases, and external sources...

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Resolved! Issues After Upgrading to Zurich

After upgrading our instance from Yokohama to Zurich, we noticed the following issues: 1. Magnifying glass(lookup) on the list view are not working2. When I enter view/run under reports - nothing comes up3. Some users were added - nextwave-service-u...

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HTML in reports/list views

We have several fields in which have enabled HTML in order to give our end users a "pretty" view of data on a homepage. It works great on that page but when you look at the data in reports or list views the HTML tags display making the data difficult...

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Service Mapping

WalkUp connecting to Outlook

We are trying to connect WalkUp to Outlook. We have created all the connections and credentials and we went through the installation process. Only issue we are running into is it says we need to grant permission to the WalkUp Application. Can someone...

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Edit ({{count}}) button in Hardware Asset Workspace opens bad view

How can I specify which view a declarative action that opens a form for editing opens? Background: In HA workspace, there is a button on lists that says 'Edit (x)'. When you select records from the list and then click it, you can edit those records ...

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How to set a dynamic duration Type value in Wait for duration of time Flow designer?

I am trying to create a delay with a dynamic value, i created an integer flow variable but when i try to use it in the "wait for field" data pill picker it does not support itWhat can i create to use it as a dynamic value there?

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Resolved! Undefined in AI Search Fallback responses

I am getting this "Undefined" where our Virtual Agent logo usually is located on the AI Search Fallback responses. The logo appears correctly on all other responses, just the AI Search Fallback shows this. Any ideas where this is configured?

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How to export RIDAC for a project?

I'm trying to export the full RIDAC log for a project. Several community responses and support resources mention right-clicking on any of the column headers to access the export option, but I don’t see that functionality in my instance. Some replies ...

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Unable to add NLU Test Utterances | Virtual Agent | RESOLVED

Hello all! Despite being able to build, publish, and otherwise do everything else with NLU's and Virtual Agent Flows, I am unable to add test utterances. Any ideas on what could be the cause? It says to wait, but I've tried multiple times over the p...

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Natural Language Understanding (NLU)
Virtual Agent