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Community activity

Cancellation rights

Hi Team, I have written  below script include script : canCancelRequest: function(intakeID) {        var cir = new GlideRecord('u_cloud_request');        if (cir.get(intakeID)) {            if (gs.hasRole('u_cloud_admin')) return true;            var...

  • Question

Reporting- Show Backlog Incidents

Bar Chart Description:The chart displays the count of incidents currently in New status.The horizontal axis represents the Date Incident Created.Above the chart, display a label showing: “Oldest Incident: X Days”.Calculation:The value for “X Days” is...

  • Question

Resolved! Principal Class CMDB !!

Can we make let say computer class as principal class and how it will help us? Can anyone help here  

  • Question

How to do one time clean up of the asset tags mapped to retired CIs ?

Hi All, I want one time clean up of the asset tags mapped to retired CIs . My approach is to use fix script . Could you please suggest what should be the correct approach and Script ? I tried through fix script but it made the system slow and did not...

  • Question

List and Filters task

The task showing failed always, not sure what the issue is. Could you please mark it as completed. Or please guide me how to solve this List and Filters task. 

  • Question

Resolved! walkup access not allowed

Hello everyone, I'm begining in servicenow and I have problem. When i acess the walkup portal I received this message:  Sorry, you are not authorized to access the walk-up pages. For security reasons, walk-up pages are limited to users with the sn_wa...

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  • Agent Workspace
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  • Customer Service Management

What's new in Now Assist for Creator? Yokohama store 2 (May) release

In May we released version 27.2.2 of Now Assist for Creator (store.servicenow.com)   This release introduces five new skills! Mobile Card generationEvent generationClient script summarizationFlow generation with imagesFlow summarization   New skills ...

  • Article

ServiceNow Atlassian Spoke

I have installed ServiceNow Atlassian Spoke and installed as per the steps mentioned in the following link- https://www.servicenow.com/docs/bundle/zurich-integrate-applications/page/administer/integrationhub-store-spokes/concept/atlassian-administrat...

  • Question

ServiceNow: Access to "xmlstats.do" without Admin Rights?

Hi everyone, We are running an on-premises instance of ServiceNow in our organization. As part of our monitoring setup, we want to regularly query the "xmlstats.do" endpoint to check system availability and health. Currently, access to this endpoint ...

  • Question

Playbook - Activity actions

Hi All, I'm working on playbook. I have configured a playbook on Contact table. Have configured a record generator to trigger that playbook. I want to rename the buttons appearing on playbook pages i.e, Record generator page, other pages. Please let ...

  • Question

Resolved! Scenario help !!

When user opens any incident which has child incident then there should be message saying for assignee group members that "This incident is parent for INCXXXXXX", child incident needs to be resolved before resolving parent incident, how to implement ...

  • Question
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Announcements

Service Bridge will be renamed for the 2026 Australia release and will maintain the same functionality.

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