Assistance Needed: Overlapping Records Query Returning Incorrect Dates in Scripts – Background

Hello, I'm using Scripts – Background to query how many records have overlapping dates based on the start and end date parameters from a Service Request. The intended behavior is that if the start and end dates fall within an existing record, it shou...

• Question

3-Strike Rule for Incident Closure – Business Hours Based

We have a client requirement to implement a 3-Strike rule for incidents moved to On Hold – Awaiting Caller. RequirementWhen an incident is updated to On Hold – Awaiting Caller to request additional information or closure confirmation:Strike 1 – Appli...

• Question

Making Comments Mandatory When Completing an LSD Review

This document is an English translation of the original Japanese text. I have a question regarding the review functionality in Legal Service Delivery (LSD).We would like to make the comment field mandatory when the reviewing department completes a re...

• Question

convert completed project to be listed as an application in cmdb

In ServiceNow SPM, what is the recommended way to link a Project to a Product or Business Application (CMDB) so that, once the project is completed, the corresponding record is created for it as an application/product and is reflected as live or in p...

• Question

Conditions for Displaying the “Send for Signature” Button on the CMR Record

This document is an English translation of the original Japanese text.■ Observed BehaviorWe have confirmed that the “Send for Signature” button appears on the CMR record after the Legal Final Review task is completed.However, in our environment, the ...

• Question

How to adjust MRVS grid display on a catalog item?

I'm a new catalog manager and am trying to build an access request form. We've got a little under 30 tools, with just under 200 different levels of permission. Some of these permissions have restrictions based on the team to which the user belongs. I...

• Question

How to set rule-based selections to default as 'not included'

Hello, I am using the Order Guide. I have set up five rule-based selections, but I want all of them to have the default set to 'not included'. Is this possible? I know how to specify rules and set the default to 'included'. Best Regards,

• Question

Cancel Changes Using Flow designer

Hi all,I want to develop a solution where i cancel all changes (including their change tasks), if they are in NEW state and have not been updated for the last 30 or 60 days (not too relevant).I created a scheduled job that works and i thought that ma...

• Question

Catalog Task Compose Email move Cc to the To field

From the Service Operations Workspace on a Catalog Task (sc_task) the default behavior when clicking new email (compose) is to have the Requested For in the Cc line. I want to simply change that to default to the To line. I haven't had any luck. I wa...

• Question

Flow Designer: Parallel Catalog Tasks — stop waiting on first reject

Hi , I’m using Flow Designer with “Do the following in parallel” action to create two Catalog Tasks (SCTASKs) at the same time. Each task has its own catalog variable (variables are on the Catalog Item , not on the SCTASK table):• Task A uses Variabl...

• Question

What roles does the course Associate System Administrator prepare you for?

• Question

Volunteer Opportunity: Introducing ServiceNow University Campus Leaders

  Introducing ServiceNow University Campus Leaders   Meet the Inaugural Class Shaping the Future of Tech Talent   These students are bringing ServiceNow skills to their university campuses, and they could use your help.   We're excited to introduce ...

• blog

How to Enable Check-In for Scheduled Appointments in /Walkup?

Hi everyone,Within our /walkup experience, we’re trying to set up a check-in system that notifies the team when a user arrives for their scheduled appointment. At the moment, the only available option is “Check in,” which places the user into the gen...

• Question

How get SG-SCCM to set CI field to empty?

If the value in SCCM is empty for certain fields, we want to set it to empty in the CMDB.Eg, for Assigned to or Description on the cmdb_ci_computer record.How enable this? All updates work fine for non-empty values, but can't force it to set an empty...

• Question

Introducing our newest team member: Jasmine Coleman

Hello Community!  I am excited to announce Jasmine Coleman, @jasminecole, has joined our Community team. She is working on some exciting things, which you will be able to get a sneak peak into if you join our Speed Networking call on February 3rd .  ...

• blog