ServiceNow Community

Worknotes does not display URLs as hyperlinks

Hi All, The Worknotes in the incident is not displaying the Hyperlinks.The KB should be Clickable and once clicked it should open it in a new tab.

Question

After Zurich Upgrade Dashboard report dropdown not working properly

In my servicenow instance - incident dashboard report dropdown was not working that funtionality and stacked by dropdown priority is shown twice,while selecting any priority no changes is reflected in the dashboard shows same as previous. But that dr...

Question

Yokohama new stuff: HR Triaging Dashboard

This new capability I absolutely love. The triaging dashboard is available in the HR Agent Workspace and allows an agent to review their teams cases - presented as cards in vertical lanes - like a Kanban board. You can drag cases between the lanes to...

blog

How to pass parameter to a function in Mobile

Dear all, I am currently displaying all the record producers on a List screen in a Mobile application.When a record is tapped, I want to navigate to the corresponding ESC record using the following format:I can manage by creating a tap function and u...

Question

Software Models & Restrictions

Hello all, We would like to restrict some software products to groups in specific geographic locations or specific users, etc. In other cases, I restrict products universally. (Restricting universally works great.) In the first example, restrictin...

Question

Recommended Azure VM series for ServiceNow MID Server

Hi Experts, Our Azure team has asked us below two questions : Is there any document that defines outbound data transfer from MID server to ServiceNow cloud intance i.e. Azure cloud to outside data flow volume - Data discovered by MID server in Azur...

Question

MS SQL discovery cerdentials

Hi Team, Can anyone tell what credentials to be setup for discovering MS SQL DB instances . The DB Account are Windows Authenticated based . We have Windows Service Account . So what has to be set up specifically for MS SQL piece ? or do we not need...

Question

Unecessary popup in Global Search

It happens only for a particular case type. When I perform a global search using the Case number and click on the search result tile, a pop-up message appears stating that the same record is another match. However, when I search for it in the list vi...

Question

User Experience Analytics Dashboard

In my instances, we get page not found on the User Experience Analytics Dashboard.I have compared settings between the instances and my PDI and I cannot find the disconnect.The plugin is installed.What am I missing?Thank you in advance,Rachel

Question

Question on Survey Probability

I’ve created a survey that triggers when an Incident or RITM is closed, and I set the probability to 5%. Could you please clarify how this probability is calculated?Is it based on 5% of tickets closed per day, per week, per month, or some other time ...

Question

Collectible Community Cards at World Forum New York!

Unleash your hero. Connect with Community. Climb the leaderboard. Hey there, ServiceNow Community! We’re bringing one of the most loved CreatorCon experiences to the Big Apple, and it fits right in your pocket. That’s right. Collectible...

blog

Data Visualizations

Has anyone found an easier way to filter the variables? When looking for variables related to a particular catalog task, I have to load everything in order to find all of the variables I need. Is there a way to filter this down more? It is cumbersome...

Question

Report showing users who ahve ordered more than once of the same catalog item

Hi Community,I'm trying to run a report that shows users who have ordered more than one of the same catalog item but it doesnt seem to be giving me the required results.Here is the report im trying to run but cannot seem to get the (count > 1 to work...

Question

How IP Discovery creates relationship between Unique Certificates?

Hi, I do have a demand where discovery creates certificates with "undefined" as name.After some investigation on the Discovery Patterns, but I could not find anything. Any clue on how discovery created the relationships "used By" type between Server ...

Question

Resolved! Usage of "Attachment" variable for Incident Record Producers

I have added an "Attachment" type variable to a Record producer form that is used for raising Incidents. However, when a user adds an attachment via this variable it is not shown on the generated Incident. This seems to be because the "table name" fi...

Question