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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by laurentapia Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge Our annual #BuildWith ... Read More Posted by AudriA Your #BuildWithBuildAgent Guidebook is Here. Hey ServiceNow Community! We can't wait to see what you create in our #BuildWithBui... Read More Posted by Earl Duque Your Pre-Challenge Guide: #BuildWithBuildAgent starts November 12 The Build with Build A... Read More Posted by Kristy Merriam Shape What Comes Next: Take Our 2025 Community Survey! You’ve built this Community into something incredible.... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
Popular Posts Posted by Patrick DeCarl1 Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights prerna_sh Specialist Smart Lead Routing Assistant: Built with ServiceNow Build Agent || #BuildWithBuildAgent Challenge
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Read More mayankkumar Specialist "SkillMatrix AI" - Built with ServiceNow Build Agent #BuildWithBuildAgent Challenge As part of the #BuildW... Read More Its_Azar Specialist How I Built a Fully functional Custom application Using ServiceNow Build Agent in Just 6 Prompts As part of the #BuildW... Read More Anil Nemmikanti Specialist Record is being aborted on update but there is no abort BR on the same table. How it is possible? As part of the #BuildW... Read More shreedevin Specialist Building “Simply Thriftify” with Build Agent . My Journey in the #BuildWithBuildAgent Challenge As part of the #BuildW... Read More Its_Azar Specialist Top 10 ServiceNow Tables Every Developer Should Know 1. sys_user – The Users Table This table stores all us... Read More Its_Azar Specialist Understanding Time-Limited Roles in ServiceNow Giving permanent roles for short-term tasks increases security risk and leads to ro... Read More Its_Azar Specialist Building Secure and Scalable Custom Apps on ServiceNow 1. Security Starts Day One Treat security as a design ... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online End of Year Hands-on Labs and Enthusiast Session Hosted by HenryDo 24 Nov–25 Nov, 2025 07:30 PM PST Event Details Online REGISTER NOW – UK SNUG Main Meeting in Glasgow on 25th November Hosted by Will T 25 Nov, 2025 01:00 AM PST Event Details Online Live on ServiceNow: Security Operations Applications Office Hours Hosted by Lolita Honkpo 25 Nov, 2025 08:00 AM PST Event Details Online Live on ServiceNow: [APAC] Security Operations Applications Office Hours Hosted by Lolita Honkpo 25 Nov, 2025 08:00 PM PST Event Details Online Live on ServiceNow: [EMEA] App Engine Office Hours Hosted by Lolita Honkpo 26 Nov, 2025 01:00 AM PST Event Details Online Live on ServiceNow: [APAC] Digital End-User Experience (DEX) Office Hours Hosted by Lolita Honkpo 26 Nov, 2025 07:30 PM PST Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Recovery Tier based on adjusted RTO

Hi All, I got below requirements for BCM module , I see the recovery tier logic is inside of  BIAScoringUtilBase script include."The formula for Recovery Tier calculation should be adjusted to incorporate Adjusted RTO field value. The new logic shoul...

  • Question
  • Business Continuity Management (BCM)

Automating standard change request using the DevOps pipeline

We currently have 20 Standard Change templates and an existing DevOps Change Velocity integration between Azure DevOps and ServiceNow. When we trigger a release through the normal-change pipeline, DevOps automatically creates a Normal Change record i...

  • Question
  • Change Management
  • Release Management

Pipeline step "Change control" attribute not reactive

Hi All,we are testing our DevOps Change Velocity implementation. I would say everything works pretty well for both Azure DevOps and GitHub Tools configured. We are getting changes created when release pipeline is triggered on ADO side, we configured ...

  • Question

Will Running the Historical Job Overwrite Daily Job Data?

I have a daily job that collects incidents in the Awaiting Info state, and it has been running every day for the past four months. I also have a historical job that collects the same type of data for the past six months, but it was only run once at t...

  • Question

HR Agent workspace

Hi, Recently we have upgrade our client instance to Zurich patch3.  While running the ATF test for one of the catalog item, the details of the HR case is not visible properly. When the HR case is loaded in the client runner, the link is directing to ...

  • Question

Resolved! New Service Channel on Interaction table

Hi All, we are working on a requirement where we need multiple service channel on Interaction table (for different Live Chat configured) due to below cases:1. Team A is using OOB 'Chat' service channel with Max capacity as 4 for Live Chat12. Team B i...

  • Question

How can we send a email from servicenow using MS Graph Api .

Actually we want to change the domain of the outbound  email from @Service-Now.com to @XYZ.com  . As per company policy we can't use smtp they want us to use Microsoft Graph API. There are lot of doc for receiving the email to our system. But can  yo...

  • Question

Resolved! Flow Designer Issue

Hi, When a user is created, it should automatically assign a group any. I am not able to set the logic to sys_user_grmember table. Kindly help.   RegardsSuman P.  

  • Question

Learning Credits

In the new update I am not able to find from where i can use the learning credits for the csa certification?

  • Question

Set due date last day of the month

Hi Team,I am working on an HR task in which I have to set the due date as the "last day of the new hire month" which should depend on the subject person's time zone. Suppose I have my hire date of this month(January) so in the task due date should be...

  • Question

Platform Analytics after upgrade to Zurich

Hello everyone,After upgrading to the Zurich release, we have noticed that the layout of visualizations in several of our existing platform analytics dashboards has changed unexpectedly. Has anyone else experienced this issue?We have a large number o...

  • Question

Upgraded_Fonts are small

Recently upgraded from Xanadu to Zurich, and we are noticing the font is much smaller. It isn't the desktop zoom, it is specially ServiceNow post upgrade -for everyone in my instance. Anyone experienced this, and can guide me through increasing the d...

  • Question
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