Compose Email Workspace is Displaying HTML Tags Instead of Formatted Content

In ServiceNow Workspace, the Compose Email body is showing HTML tags as plain text instead of displaying formatted content. For example, when I use bold or other formatting, I just see the HTML code in the field. How can I fix this so that the email ...

• Question

Finding all the workflows which are routed to specific group

Hi Anyone can help to find all the workflows which are routing to specific groups or task activities, we have new task to replace the group in all the workflows as currently groups are consolidating.  workflows or catalog item names are not given. Th...

• Question

Save button on Incident form disappeared

Hi Team, We observed that SAVE button on incident form is disappeared , we have checked UI action there is no recent update on Global / incident table level UI action available for SAVE button. even checked system property "glide.ui.advanced' also no...

• Question

How to call a global script include from now-sdk?

 Hi now-sdk community, I struggle to complete the following task: calling a global script include from my now-sdk scopped application. When the following snippet runs well in a bg script (executed from my application scope): var test = new global.inb...

• Question

Unable to update company details in the Application Service(cmdb_ci_service_auto)

Hi CommunityI'm facing an issue while trying to update the Company field in an Application Service record. When I attempt to change the company from Company A to Company B, the change doesn't persist. After saving, the record reverts back to Company ...

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• Data Foundations

Timeline translation in the CSM/FSM Configurable Workspace is incorrect

The translation for the Timeline in the CSM/FSM Configurable Workspace is displaying incorrectly. Specifically, the option 'SHOW DETAILS' is not being translated accurately to Portuguese (Brazil).Instead of the correct translation, 'MOSTRAR DETALHES,...

• Question

How HR Cases are assigned to agent.

I need some information about how HR cases are assigned to agents, assignment is determined solely by the number of active cases the agent has, if cases in "Awaiting Acceptance" status are included in the agent's capacity, or what the criteria is. if...

• Question

Menu side is hidden

I cannot find the left-handed menu side, which I cannot identify why it is hidden. Please suggest. Thank you so much

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• Business Continuity Management (BCM)

Domain separation not applied to newly created PAR Dashboards in Yokohama

Hello,I’m currently using PAR Dashboards in a Yokohama version environment.In our domain-separated instance, we’ve encountered an issue related to dashboard visibility control.Issue:Some dashboards are visible to users in other domains.However, this ...

• Question

How to Change Tab Names in the "Create a Change Request" Card View

OverviewWhen you open Change > Create New, ServiceNow displays a Change Model landing page with tabs such as:PinnedModelsPreapprovedAll These tab labels are defined in a UI Script file (sn_chg_model_ui.landing.app) and can be modified directly from ...

• Question

How to auto-notify stakeholders before integration client credentials expire?

Hi all, I need to automate credential expiry notifications for our SAM Pro integrations (OAuth, Connection & Credential Aliases, etc.). Goal: Detect credentials expiring within 30 days and automatically: Email mapped stakeholdersCreate a tracking tas...

• Question

An interactive filter that displays list of users according to the chosen group and apply to reports

Hi all, Have a requirement related to Interactive filters and reports:  Requirement: Need an interactive filter which shows list of users based on the group selected and if the user has any Incident assigned, show the results in reports. Solution I t...

• Question

Understanding Tables in ServiceNow – A Complete Guide

Introduction Tables are the foundation of ServiceNow. Every piece of data — whether it’s an incident, a user record, or a custom business object — is stored in a table. Understanding how tables work, how they are related, and how to create and custom...

• Article

Does anyone have idea about integration between Azure Arc and ServiceNow CMDB?

• Question