ServiceNow Community

How do I reflect payment information on the invoice and invoice line?

Hi all,I am checking the operation of APO.I have manually created invoices and invoice details against the purchase order lines.Then, when I pushed the “ Submit Invoice” button to submit the invoice, an exception check was performed and the status wa...

Question

How to validate mandatory variables through REST API?

Hi All, I am trying to submit a catalog item and using Service Catalog REST API (OOTB). I want to check validation for mandatory variables. I am passing the below parameters with one mandatory variable value as empty but still it is creating REQ. It...

Question

getNextObjNumberPadded() does not set a value.

The field has getNextObjNumberPadded(); as its default value, but it sets a new value after the record is submitted, not while the form is loading.

Question

Handling Disabled or Non-Human Accounts in ServiceNow SAM User Subscriptions

In a SAM Workspace implementation, we've identified a large number of User Subscription records linked to M365 Integration profiles that do not have corresponding User records in ServiceNow. Upon further investigation:A small subset of these subscrip...

Question

Resolved! Script Include is not defined

Hello, I'm trying to call a script include "GRCAssessmentUtils" (OOTB) from a BR, but I'm receiving this log message: com.glide.script.RhinoEcmaError: "GRCAssessmentUtils" is not defined.sys_script.18cab9d7c3bcb210995c98fdd4013165.script : Line(11) ...

Question

How to display the dashboard view instead of the list view in the Platform Analytics dashboard.

Issue:In the ServiceNow Platform Analytics Dashboard, when I click the sidebar List button, it displays my dashboard folders and lists all dashboards correctly. However, when I click on any specific dashboard from the list, it opens in the List View ...

Question

How to access getNextObjNumberPadded() in a client script?

I am going nuts here.Could be I miss some basic stuff. Please try to helpIssue:I want to create multiple records at once. Works using Import XML. I can preset all values the way I want them.What does not work is: creating the number for those records...

Question

How to use the Form component

Add the Form component to the Page Drag and drop the Form component on your page. Add a "Glide Form" data resource Go to Data Resources ( icon database on the left toolbar)Click +AddSearch for "glide form"In the section, "@servicenow/now-record-fo...

Article
Multiple Versions
Now Experience UI Framework

After Zurich Upgrade Dashboard report button not working

In dashboard,in incident category there are Open Incidents by Status & Priority, Closed Incidents by Status & Priority andClosed Incidents Aging Reports.Here in stacked by dropdown priority is shown twice,while selecting any priority no changes is re...

Question

Alert for Version upgrade in RITM table

Hello All, 1. I have created to field permitted version in alm_license table and give value like 2.1, 2.2 and 2.3. If these values get changed from any number than a alert need to be shown that Version upgrade is available for Software which we selec...

Question

Healthcare User Forum: Strategic Portfolio Management in Action - A Case Study with ECU Health

Register Here! Join us for this upcoming webinar where ECU Health will share their journey of implementing Strategic Portfolio Management (SPM) across key capabilities. Learn how they've integrated strategic planning, demand management, project ...

Event

How to find inbound REST API logs and where it is captured?

Hi All, I have an integration where a third party will create a RITM in ServiceNow instance and I want to check the request body they have sent. But I am not able to find the inbound API logs which will show me the request body. Need information how ...

Question

How to trigger the approval to CI approval group in change using flow designer

Question

How to Find All Flows, Subflows, and Actions Using a Specific URL in Flow Designer

Hello, I have a requirement to change a particular URL, and I’ve noticed that some flows, subflows, and flow actions are using it. I want to know how I can find all the flows, subflows, and actions that are using this URL so that I can update them. T...

Question

Managing Duplicate Asset Records with Model Category and IntegrationHub ETL

Hello ServiceNow Community, I’m working with an out-of-the-box model category setup where the CI class is cmdb_ci_handheld_computing and the asset class is a custom table u_xyz_abc . We import CI and asset data from Microsoft Intune via the Servic...

Question