ServiceNow Community

Using AI to Identify High Risk Application Services & Auto Create One Incident per Service

Hi Community,We’re exploring an automation approach where an AI model outputs a list of high‑risk application services, and ServiceNow automatically creates one consolidated Incident per service whenever active alerts are detected.High‑Level IdeaAI p...

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ESC header menu changes

I want to change the position of tours and profile. Profile should be visible on right most side and tour should come between my tasks and my requests.

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Allow past date in date/time field

Hi community, I'm struggling with creating the date/time field where only the past dates are allowed. I found this code. But it doesn't work. The accepted behavior is that user is not able to choose from the date/time component the future dates. (T...

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Way to close list view incidents without blocking auto closure job

There is a requirement to restrict users from closing incidents (p1 and p2) in list view without filling up a certain field. Created a BR to do the same and it worked as expected but also blocked the auto closure scheduled job. Created a data policy ...

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How to send attachments to 3rd party system through Base64?

Hi,We are integrating with 3rd party system flow designer for sc_req_item table, we need to pass the attachment to them in base64 format. In the script action in the flow ,used the below code but returning null to me. var gr = new GlideRecord('sys_a...

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How to validate mandatory variables through REST API?

Hi All, I am trying to submit a catalog item and using Service Catalog REST API (OOTB). I want to check validation for mandatory variables. I am passing the below parameters with one mandatory variable value as empty but still it is creating REQ. It...

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What role should ServiceNow Auditors have?

What is the standard approach to provide roles to Auditor and what roles has to be provided who can read the data for audit management?

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Unable to see the scrolldown when global search in "native" view in servicenow

Hi, I am unable to find the scroll down when i enter the text in global search in "native" view in servicenow. but i can able to find the records, only thing i am unable to do the scroll down operation. this is happening in our production instance. i...

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How to Add a Custom Field (e.g., “New Laptop Required”) in the Service Portal User Profile?

Hi All,I want to add a custom field called “New Laptop Required” type yes or no to the User Profile page in the Service Portal.This is the page users see when they click their name → Profile inside the portal.The current User Preferences section show...

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reference qualifier knowledge group type

Hi.. I have a reference qualifier of type CONTAINS knowledge on the knowledge management group which is not working. No groups list when I click on the knowledge management group selection (apart from admins). What could be the issue?

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opportunity marketplace module not found in employee center in PDI

I've installed Opportunity Marketplace Store (sn_opp_market) plugin and the dependent plugins on my PDI. But i cannot see this application in the employee center. if i search "opportunity" , i can see a list of opportunities but when i click into ...

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Is there a way to validate in a subflow should all If Statements validate as false

Hello Team: I have actual two use cases that have come across my desk during development. 1. What is the BP for capturing when an integration hub activity fails?Currently I've been checking the activity for specific values in the error message. E.G....

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Resolved! UI page using Fullcalendar. How do I fill in a field when clicking a date to create a new record?

I have been given a requirement to duplicate Atlassian Confluence calendar functionality in ServiceNow. I have managed to create a UI page using the Fullcalendar library that displays records from my custom table using a date field named u_start.Thi...

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tag_exclude_selector parameter in Qualys is taking long time to retrieve when set to "any"

In "Qualys Host List Integration" I have a requirement to exclude certain tags from Qualys for which I am using "tag_set_exclude" parameter to specify unwanted tags . As i don't want any of mentioned tags to be there in record so i changed "tag_exclu...

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Integrations
Qualys
Security Operations
Vulnerability Response

Facing Issues while trying to integrate DPR with GitHub

Hi All, I am trying to integrate ServiceNow DPR with GitHub as per documentation Onboard GitHub using Workspace • Zurich IT Service Management • Docs | ServiceNow . In the Tool Setup page i am getting below error as below. Alert level: Critical.Tool...

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