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ITSM Documents

Hello, Can someone help me sending the service level Management Technical document for ITSM and also Incident Management technical document. Thanks

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What is the purpose of the Auto Update flag in the Store Application table sys_store_app_auto_update

This flag has been there since 2015. I can't find any documentation on it nor is it editable from the form or the list view.

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Press 'Save' before exiting or your progress will not be recorded.

Why does it say "Press 'Save' before exiting or your progress will not be recorded." inside the primary window of the Learning Course interface? See screenshot below. It's not that long ago that this application was perfectly able to remember your pr...

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To add file type in attachment component in UI Builder

Hi, Am trying to implement a feature where user should select file type (screen shot, report etc) before attaching any file in workspace, The goal is to tag this file type to the corresponding attachment record, so it can be referenced later. My idea...

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Incident Line of Business Displays Backend Value When Created from Specific Catalog Item

Hi All,There is a Service Catalog item that is used to create an Incident. The catalog item includes a Line of Business field, and upon submission, the selected Line of Business value is mapped to the corresponding Line of Business choice field on th...

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In Employee portal once i click on Reopen button a popup with additional comments should appear

Hello All,In Esc portal we have action called "Reopen" this shows to the resolved incidents and when clicked on it it directly makes the incident to in progress state.What i want to achieve is when clicked on it i want to show a popup with additional...

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How to hide tabs for specific users

Hi Community,I’m working with Employee Center (ESC) and HR Offboarding cases.Currently, the Activity and Attachments tabs are visible in ESC, but the requirement is to hide them only for a specific group of users.

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Sort the list shown in slush bucket by 'Order' field

The current default feature of slush bucket is to show the items in left side in alphabetical order. But we have a requirement to show fields in order by the field called 'Order'. Is there any way to achieve this?We have created a m2m table for two t...

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Lifecycle Event - I try to open a HR template and is always blank

In Lifecycle event, Im trying to open a HR task template and it always opens blank page.I open the Lifecycle event Open an activity and open the associated HR task template and its always blank. But I just configured the template. I tried to delete t...

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Need Help: Make Attachment Mandatory on submission Only When Subject Person’s Country = India

Hi Community,I’m working on a requirement for a record producer in Service Portal where:There is a reference variable called Subject Person (points to sys_user).If the selected user’s country = India, then at least one attachment must be added before...

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UI Page - Show the records of a table as a drop down

Hi, I want to display a pop-up window from a UI Action using a UI Page to show a list of attachments related to the corresponding record in a drop-down. Using ui_reference, I can display them as a reference icon. Is there any UI Macro available to di...

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Parent field in Work ORDER TABLE

Hello Guys, I'm Trying to let users with the role's (wm_agent,wm_read,wm_basic) to read the records in the Task table, becouse in the wm_order (work order) table there is a field that comes from the Task Table named 'parent' this is a mandatory fiel...

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unable to add Users to User entitlement on Software License record

Hi, I am trying to add the Users under User Entitlement on the License records. But it is not working. It was working before Zurich upgrade. Please let me know if anyone know what's going on.

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csdm Foundations Dashboard: Configuration Item Status Values

We have been asked to try to improve the scores we see on the CSDM Foundations Dashboard. The first one I’d like to investigate is the Configuration Item Status Values. The CSDM Foundations Dashboard is showing: This is because we use some custom v...

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Resolved! Risk table and RIDAC

Hello, Our Project Manager's want to be able to see a full list of RIDAC in one click, not clicking through each tab on the Project. I know once you convert them, they will show under RIDAC entries, but this means you will never see Risks. I've tried...

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