ServiceNow Community

I want to change the Now assist label in the Virtual agent chat window

I want to change the Now assist label in the Virtual agent chat windowThis Label comes when you type something in the chat window. We would like to change the Now Assist label to a different Label.Is this possible? Thanks,Afrith

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How to auto-resume an SLA after 2 business days regardless of conditions?

I've a requirement that when an SLA is paused we'll wait 2 BDs and then resume it regardless of it's resume conditions We pauses the incident when the state is set to on hold and the.on hold reason is awaiting for caller's information but we won't it...

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need help in resetting the password for Zurich version PDI

Hi everyone, how are you?! I'm trying to access my PDI, I am directed to a page that says: User name or password invalid. To reset your administrator password click here. Note that this is different from the credentials used to log in to the develope...

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How to automate the excel import using transform map in Scope app

Hi Everyone,@MrMuhammad I need some assistance with my scoped application. I'm trying to automate the process of uploading Excel data to my custom table once my request is approved.I referred to the following link: Automate Data import from Excel Fil...

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Resolved! CMDB

Hi,Can you please explain the Horizontal Discovery, Service Mapping, Top Dow Discovery, Tag Based Discovery?

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Worknotes is not getting updated

Hello Community , There is one Date field on HR case form. The date value entered in the date field, when matches to todays date then state should change to WIP and work-notes should get updated with comments. The challenge is here - I have created o...

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Resolved! ITOM

Hi, Can you explain Scripting ITOM (CMDB)?

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Endorsement/Custom Approvals for Service Requests in ServiceNow

In many organizations, the standard ServiceNow approval model works well — an approver reviews a request and either approves or rejects it.But in real-world scenarios, especially for service requests with a business impact, approvers often need a se...

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Request Management

OOTB Flow action version

Hi All, By mistakenly i added a space in one of the OOTB flow action in production and saved it which changed the state of flow action to draft , is there any way i can get it back to published? Also our instance is going to be upgraded so will it ge...

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Flow Designer-Social Media Management

Hello All, I have a doubt I am trying to complete ServiceNow Micro certs for Flow Designer,it saysNavigate to All > Social Media Management > Monitor.I do not have Social Media Management on my lab instance .How can I get it?I tried looking for it in...

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Incident Routing Across Support Tiers Using ServiceNow and CSDM Principles

One of the most overlooked aspects of Incident Management is how efficiently tickets get routed to the right support team. It sounds simple — assign to the correct group — but when you’re running a multi-entity or multi-location setup, this becomes a...

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Incident Management

On-Call Conference escalation via Major Incident Workbench

I am experimenting with on-call scheduling for Primary, Secondary contacts etc when a Major Incident is spun up. Below article is helpful: https://www.servicenow.com/community/itsm-articles/how-to-use-groups-with-the-notify-conference-call-dialog/ta-...

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On Hold duration calculation

I have the scenario, to calculate total duration when incident is put on hold and stop the calculation when incident state is inactive like closed or cancel how to achieve this?

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Unable to access ServiceNow University home page

Hi Everyone, When I log in to my ServiceNow university account, it shows a blank page. While I can access any other courses I have bookmarked, the home page of the University shows a clock icon. Is anyone else experiencing the same error?

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Approver list in time cards

Hi team,In the timesheet policy, the project approver is set as the Project Manager. However, in my case, the Approver List is not populating in the Time card for the tsp1 project, even though the user has both the pps_resource and timecard_user role...

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Project Portfolio Management