ServiceNow Community

Chat Integration with Teams

Hi, We've been trying to integrate ServiceNow into teams.What we have been trying to do is escalate a session with M365 Copilot inside teams to a ServiceNow live agent. We have tried 2 approaches as of now. 1. API calls to the interaction table: Th...

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Service Graph Connector for Intune - retiring devices

Hi, We recently migrated from SCCM to SG-Intune for discovering our client devices (Laptops and Mobile devices).So far everything looks to be ok but we are having some issues with devices being retired when they are still available in Intune. There d...

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Landing Page in HR Workspace

Hi Team, I need to alter the filter condition when we click on All cases from Landing page. We can do it from UI builder but i need to know if we have any configurations to change it rather than touching UI builder.

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Show Variable Editor for Incidents Created from Backend

Incidents created via Record Producers shows the Variable Editor section. However, incidents created directly from the backend do not.How can I make the Variable Editor section visible (with empty variables) for backend-created incidents?

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API setup based on user access

Hi Team, We are planning to integrate co-piolet and chatGPT with ServiceNow so users can create/update/search anything from chat. But we are stuck at API access level of permissions. we can't use one API credentials as that is not right. Also we cann...

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How to validate mandatory variables through REST API?

Hi All, I am trying to submit a catalog item and using Service Catalog REST API (OOTB). I want to check validation for mandatory variables. I am passing the below parameters with one mandatory variable value as empty but still it is creating REQ. It...

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Custom Component Dispatch Event now-ui.json setup

Hi, I'm trying to dispatch an event from a custom component to open a record on click. In my first try I successfully dispatched an event, but I couldn't configure the response in the UI Builder, as I only saw undefined in the payload.So now I search...

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roles required for sibling task creation

we wanted to create new sibling tasks in MSI response task but we are not getting new button! what are the roles required to get access to create new sibling task apart from manager role - TIA

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Automating Conference Call Placement for Major Incident Management using Notify Connector

Hello ServiceNow Community, We are currently working on implementing a solution for Major Incident Management. As part of this project, we have successfully set up the Notify Connector for Microsoft Teams, which enables us to manually initiate confer...

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Automation
Flow Designer
Microsoft Teams Integration

Configure approbation on control (GRC) when it turns to Review state

Hello everyone, Please anyone help me on this : I would like to know if there’s an OOB way to configure an approval process on the Control table (sn_compliance_control) — so that when a Control record transitions to the Review state, an approval is a...

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Articles in Draft stage

In the list of published article list there are almost 350 plus articles in draft stage which are not available for the employee in EC pro. I wanted to know how can we retire the articles without the authors publishing it.

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Authors / User Criteria and Ownership Groups

We have Ownership groups.WE set parameter so that authors and revisers retain their permissions to edit the article if they are not a member of the ownership group.glide.knowman.ownership_group.override = trueglide.knowman.ownership_group.enabled = ...

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Porject workspace - cell edit

can I edit from list view in project workspace ?didn't find anything

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Resolved! SNC CLI Error when deploying ui component (401 Unauthorized)

Hi, I recently set up my development environment for the development of a UI Component.I set up the profile and cloned an example project.When testing locally everything works fine, but I now want to set it up in an instance for further testing, but ...

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Remove HTML tags from bottom of HTML field

Is there a way to remove the html tags from the bottom of an HTML field?

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