ServiceNow Community

Walkup Experience - Angular Provider - walkupKeepAlive

We notice an issue where the walkupKeepAlive angular provider used by the walkup experience widgets seems not to be correctly functioning.We see the walkup user session timing out. Looking at the angular provider, it appears to call endpoint 'walk_up...

Question

How to remove the time stamps where I need the incidents count in a day

Hi, I am facing issue here where i have created a pivot table where in the column I have selected "Created" and in the rows "state". But the report is showing like this in the image. Can we remove this time stamps and make it a date?Please help me wi...

Question

now assist VA

Hi if we search for anything in va which is having now assist enabled so it fetches information from kb and catalogs according to user prompt so after showing the fetched result can we configure to display message like did the fetched results are hel...

Question

We have 31 topics, however when I ask virtual agent "show all my options", it can only display 2

We have 31 topics in https://xxx.service-now.com/now/conversational-studio/home/all, however when I ask Virtual Agent "show all my options", it only display 2 topics. Why?

Question

Justification charater limit increase in Smart Assessment

Hi Experts, # smart assessmentsI am trying to increase the character limit to 2500 inside smart assessment.I want my Justification field should supports up to 2,500 characters as of now i see there is fixed limit between 10-1000. Given the user is co...

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Architect

The experience is totally different in virtual agent in employee center and "test assistant"?

The experience is totally different between virtual agent in employee center and in virtual agent designer page's "test assistant"?

Question

ServiceNow backend takes a giant leap making the platform more efficient -Introducing RaptorDB

Note : The content shared below is a summary of all the information available on the internet and insights shared at the Knowledge 2024 keynote. ServiceNow is making a significant upgrade to the foundation of its Now platform: the database. They'r...

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Platform and Cloud Security

Indexing Fields in Servicenow

Hi Everyone,We are planning to Index the following fields.1. Custom Corelation ID field on Security Incident [sn_si_incident] Table.2.Employment Number field on HR Profile Table3.Code field on Cost Center Table4.Custom field on a Group table5.Custom ...

Question

Resolved! AI Agent Studio - Agent Task Not Executing and AI Decision Logs are in progress

Hello everyone,I'm encountering an issue in AI Agent Studio where my AI agent is not executing any tasks in the test panel.Problem Description:When I navigate to the Testing -> Test AI reasoning tab for my agent and initiate a task (e.g., "Find on ma...

Question

Inability to upload files with a .har extention to an Incident record

The other day, I was helping someone who needed to attach a .har file to an incident in ServiceNow. Simple enough, right? Just drag and drop the file. But nope — ServiceNow wasn’t having it. The upload was blocked, and the user was stuck. At first, I...

Article

How to Change System Default for Chart 'Max number of groups'

Hi, Can anyone help identify a method to change the value associated to the 'system default' of the report "Max number of groups parameter"? - this parameter controls how many bars would be shown in a bar report before the 'Other' bar is shown. The s...

Question
Reporting

Send a notification when HR Task has created.

Hi, I need to set up a notification for when an HR Task is created. The HR Task is generated using Flow Designer.For example, if the HR service is Payroll, an HR Task will be created through Flow Designer. I prefer not to use the "Send Notification"...

Question

Remove Rich Description to Description Field Copy Behavior

Hi, In the HR module, there is an out-of-the-box (OOB) functionality that copies the content of the rich_description field to the description field. I am currently working on removing this copy behavior. To address this, I have disabled the default O...

Question

How do I make default tab "ALL" in Template in SOW?

Hello,In SOW agent assist when you click on the templates icon there are three tabs that show. Favorites, My Templates and All. Prior to Yokohama "ALL" was the default tab. Now it seems to be favorites.Is it possible to make the default tab "ALL" lik...

Question

NowAssist available in PDIs

Is there a future plan or conversations triggered to have NowAssist for ITSM available in our PDI's? certainly would be a nice to have

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