ServiceNow Community

Exploring the ServiceNow Zurich Release – Early Feedback & Key Highlights

Hi SNUG Community! The Zurich release is here, and it’s packed with exciting innovations that push the boundaries of AI, automation, and workflow intelligence. As we start exploring this release, I’d love to hear from you: - Have you begun testing o...

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Montreal
SNUG
Zurich

Error 153 on Youtube Videos

Everything has been working perfectly fine for months now. But this week, on all of the YouTube videos on our intranet pages, there's an error code 153. I haven't been able to find information on what the issue is. We used the Rich Content editor wi...

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Issue with HTML Fields in Problem in zurich version

We have HTML type variables for the fields FIX notes and Root Cause notes and Workaround in Yokohama these fields are editable but in Zurich those became read only not able to edit those fields, can anyone tell us how to resolve this issue ?

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Post Zurich upgrade- CSM Portal - No MFA announcements ?

Would appreciate a second opinion on my findings related to CSM Portal users (customers).Having upgraded to Zurich from Xanadu, and with the enforcement of MFA for all users, we had been expecting an announcement to appear for on the CSM Portal advis...

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How to edit the UI action on "Actions on selected rows" on sc_task table, under Approvers tab?

Good evening.!How to edit this UI action button "Request approval" on sc_task table, under Approvers tab?I want to either edit it to write a script or, remove it? Please help. (Also, please ignore the other "Request Approval" button on the context me...

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Copy RITM Comments (Including Approval Comments) to SC Task with correct order and user information

Hi All, I have requirement where i need to copy all comment from an RITM - Including comments added during approvals - to the related SC Task. The goal is to ensure that all comments made before the approval are reflected on the SC Task once it is cr...

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Resolved! Help in fix script as need to fetch values in the field

required help @Vasantharajan N @Ankur Bawiskar @RaghavSh As I need to fetch the business_service values from the history list and as well as from the related incident.As the "business_service" value is missing in the records.By using fix script need...

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How to trigger a Flow only when a specific field changes in ServiceNow?

Hi everyone,I’m trying to create a Flow in ServiceNow that should only run when a specific field (for example, state or assignment group) changes on an incident record.I’ve set the Flow trigger to “Updated,” but it seems to run even when other fields...

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How to disable an AI Search search source?

We have enabled AI Search on the /sp portal and Virtual Agent.But it seems that along with KBAs and Catalog Items, the Virtual agent will also show People (from sys_user) in its suggestions. For example if I start a new interaction with the Virtual A...

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In Dispatcher workspace - to setup On-Call support events beyond standard shifts

Hi All,In DW, we currently track personal events such as off shifts, appointments, and leaves from the cmn_schedule_span table. However, I’m looking for a way to tag events to users who work outside their regular shifts — for example, from 5 PM to 8 ...

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Replace SCOM with ITOM Monitoring

Has anyone been able to successfully replace SCOM with the monitoring capabilities of ITOM? If you have, how was the experience?

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Orchestration (ITOM)

Automated testing for Service Operations Workspace

Is there any automated testing available or planned for Service Operations Workspace? This would help speed up and reduce time taken for testing ServiceNow releases, patches and module updates. With the move toward the Workspace I am hoping the ATF i...

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Need some Info/Help on the Skills Table

So we want to add the Skills field to Catalog tasks so mangers can assign to staff based on their current skill level. We like the ones under the Technical Skill level (table: cmn_skill_level) and while I was able to configure that list view to show ...

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Agentic AI: Building and Scaling AI Agents on the Now Platform (Development & Use Cases)

Introduction With the Yokohama Release, ServiceNow took a major leap forward by introducing Agentic AI — a framework that enables organisations to build, deploy, and orchestrate intelligent, autonomous AI Agents on the Now Platform. These agents go b...

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Best Practices
Team Development

Bulk import of knowledge articles which are in word without losing the formatting

Hello community experts,I am working on a project involved in migrating all the legacy word documents to ServiceNow knowledge articles there are 800 of them. I am trying to get all the content in the word document(including the pictures and tables) ...

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