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AIはなぜ経営成果に繋がらないのか〜Agentic AI時代のオペレーティングモデル設計〜

English version:Why AI Isn’t Delivering Business Impact—The Operating Model for the Agentic AI Era— ＊本稿に記載されている内容は、執筆者個人の経験と見解に基づくものであり、ServiceNowの公式見解や製品方針を示すものではありません。はじめに：なぜ「AIを使っている」のに成果が出ないのか多くの企業がAI投資を拡大しています。しかし、その大半は経営成果に繋がっていません。その背景に...

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Thought Leadership

Using checklists in task creation

I am working on requirement to create new sc_task from a workflow and have checklists on it. How can I do that? I tried to create a checklist and save it but that is associated with an item. which table holds the template I saved the checklist using ...

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Unable to add group member to group

while adding the group member, system is throwing Job to add or remove role(s) from user(s) of group has been queued?why?

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How to remove the reassigned card from Service operation workspace

Hello All,How i can remove the Reassign card from service operation workspace?@Ankur Bawiskar any idea on this?

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Resolved! UI Builder button on Dashboard to trigger a flow

I have a button that I have added via UI Builder, however it doesn't do anything yet and I do not understand how to add an 'event', so sorry to ask, but I'm looking for a full step by step guild if someone is willing to assist please? Ultimately what...

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AIはなぜ経営成果に繋がらないのか〜Agentic AI時代のオペレーティングモデル設計〜

English version:Why AI Isn’t Delivering Business Impact—The Operating Model for the Agentic AI Era— ＊本稿に記載されている内容は、執筆者個人の経験と見解に基づくものであり、ServiceNowの公式見解や製品方針を示すものではありません。はじめに：なぜ「AIを使っている」のに成果が出ないのか多くの企業がAI投資を拡大しています。しかし、その大半は経営成果に繋がっていません。その背景に...

blog
Thought Leadership

Are you managing a service operations or contact center function?

Whether you're monitoring SLA adherence, coordinating escalations, investigating what went wrong, or bridging the gap between frontline agents and senior leadership — your experience is exactly what we need. The ServiceNow UX Research team is runnin...

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How parameters gets pass from tool to AI Agent

During my practice on AI agent , I face something which is not easy to follow which is the way parameters output from tools as send back and use by the AI Agent For example I have an AI Agent which is based on the 2 following tools:I get a Tool named...

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Are you working with operational technology or industrial systems in your current role?

Whether you manage plant operations, configure OT/IT systems, oversee industrial networks, or work at the intersection of OT and IT — your experience is exactly what we're looking for. The ServiceNow UX Research team is running a short screener to i...

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Clarification Needed on Now Assist Assist Usage and Limits

Hi Team,I would like to get a confirmation regarding the usage of Now Assist and how assists are consumed. I could not find clear documentation about this, so I wanted to check with the community.From my understanding, Now Assist consumes assists whe...

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Clarification on AIOps LEAP Incident Clustering: Role of ML, Skills, and LLM

Hi Team,I have a question regarding how AIOps LEAP clustering works in the backend.According to the ServiceNow documentation, AIOps LEAP performs incident clustering using machine learning (ML), skills, and LLM models. However, I am trying to underst...

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Australia Release brings better Transparency for User Impersonations

Disclaimer – This article is part of a series exploring the new features and capabilities introduced in the Australia release. Since we’re still in the Early Availability (EA) phase, things may change before General Availability (GA). The Australi...

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An error occurs when the Scripted REST API is executed in parallel.

We have built a scripted REST API to import data by having other systems call the API. This REST API is called every minute.As a result, the second API call is made before the first call has completed. Currently, when the second API call is made, the...

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Problem with task validation- Secure HR Payroll COE

Hi! At the end of the course i met an issue which i cannot resolve. I cannot validate the task, and i am running out of time thus i need your help. I would really appreciate any reccomendations!

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how to differentiate Between 2 identical action

Hello All,I have a problem with default component ,if i have 2 of same component in the custom component they both fire the same action with the same payload so i can not tell the difference between them Example:import { createCustomElement, declarat...

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