ServiceNow Community

How to pass extra-params in CSM Workspace (Agent Assist) - Request Catalog Item

Hello everybody,I am having a problem transferring parameters (extra-params) in Agent Assist.Specifically, the issue is as follows:I am in a VTB_TASK data record and click on “Request” in Agent Assist for a catalogue item.The extra parameters are not...

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verification code not receive and the authenticate code not working

verification code not receive and the authenticate code not working https://dev181160.service-now.com/ anyone can help ?

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Update set sys_id is different in every instance

Hi All , I am facing some weird issue here I have created the update set and captured platform analytics updates in it. But when I try moving it to sanity test instance and then to test instance... they have different sys_id everywhere in dev , s-te...

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Unable to audit the Quantity field in alm_consumable table.

I am trying to audit the Quantity field which is column of the parent table alm_asset, but to be checked in alm_consumable table. I have made the audit value to true but still it does not display in the history records if the user consumes a consumab...

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Response and Resolution SLA percentage report per month

Hi All,We have a requirement to create a graphical representation(bar graph) of the response and resolution SLA's. Please let us know if someone has done this before with the steps to replicate the same. Any help is much appreciated. We are seeking f...

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Now Assist in Virtual Agent

I am trying to create a Custom Greetings & Setup. It is a new Chat Experience for our new portal. I want to configure Now Assist - Greeting topic as custom greeting. But I am unable to tag the topic. How should I tag LLM topics to chat experience?

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group alerts if there are 3 alerts if not dont group them

requirement is if 3 alerts is created in servicenow , group them which is working but now what is happening is 3 alerts are created but this rule is not matching and showing some different rule in activites under work notes ,some other rule is taking...

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Unable to access Global Scope ATF Step Configurations after Zurich Upgrade

Hi Everyone, We are currently experiencing issues accessing Global scoped Step Configurations in our Test environment following the Zurich upgrade. We are not able to access all Global Step Configurations in our ATF Tests. Could anyone please help m...

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Field value not capture on form save in ServiceNow Portal(OOB Form Widget)

In ServiceNow, I used the OOB Form Widget in the portal to display a form and view for specific table. Now the user is able to edit the fields, but when the user clicks Save, some field's value is not getting captured. That field's value is being set...

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Resolved! Search Source Facet Buckets (Tabs) on Faceted Search Widget missing

I can't figure out why this is happening. But the issue is this, when using AI Search on a portal, for example Employee Center we can add Search Sources which is supposed to generate Tabs on the search result page. But alas, no tabs are created. Edit...

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How to solve : "Bad control character in string literal in JSON" ?

Hi All, I am trying to pass rejection comments through JSON once the RITM state is rejected.The JSON payload is :But I am getting the below error in the response body: How can I solve this issue?Thanks in advance!

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event mgt

requirement is if 3 alerts is created in servicenow , first should be parent and rest 2 will be child ,and i dont want to use primary and secondary , also source and sevrity is handled in configurationi want to group them all together first should be...

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Sharing articles with externals through HR case - best practice

Hi All,I've been wondering what's your best practice or suggestion for the following scenario we've recently had: - Externals can create HR cases, but cannot access our knowledge bases.- An alumni employee created a case asking a question.- HR Agent ...

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Case and Knowledge Management

I Want to show the list of principal class CI's in the configuration item field in incident, change

I want to show the list of principal class ci's present the cmdb_ci.list in incident and change request forms in configuration item field.

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How to show notification on the parent macroponent

I'm trying to show an error notification on the record page from a contextual sidebar page using "NOW_UXF_PAGE#ADD_NOTIFICATIONS", but the notification appears under the sidebar, not on the main record page.

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